Salesforce Business Analyst; Remote

ICF is seeking a Salesforce Business Analyst to support an enterprise Salesforce services environment for a federal health client. This role is contingent upon a contract award and will focus on requirements analysis, stakeholder engagement, backlog management, user story development, acceptance criteria, UAT support, documentation, and release readiness for Salesforce applications and shared platform services.

• Work with client stakeholders, product owners, architects, developers, testers, and operations teams to gather, analyze, document, and validate business and technical requirements for Salesforce applications and shared services.
• Translate stakeholder needs into epics, features, user stories, acceptance criteria, process flows, requirements documentation, and supporting delivery artifacts.
• Support backlog refinement by clarifying priorities, identifying dependencies, resolving ambiguity, and preparing user stories for development and testing.
• Analyze current‑state business processes and identify opportunities to modernize workflows, reduce manual effort, improve data quality, and improve user experience.
• Facilitate requirements sessions, stakeholder interviews, working sessions, demos, user group discussions, and review meetings.
• Support Salesforce configuration and development teams by clarifying requirements, answering functional questions, and validating that delivered functionality meets acceptance criteria.
• Coordinate with QA teams to support test planning, test case development, defect triage, user acceptance testing, regression testing, and production readiness.
• Support release readiness activities, including requirements traceability, stakeholder communications, validation evidence, release notes, training inputs, and post‑release feedback.
• Document decisions, risks, issues, dependencies, action items, and stakeholder feedback in project tools and knowledge repositories.
• Support change control by documenting requested changes, assessing business impact, coordinating review, and helping track approvals through implementation.
• Maintain clear documentation for business processes, system functionality, user guidance, standard operating procedures, and knowledge base content.
• Work within formal security, privacy, Section
  508, documentation, and production support expectations for a regulated federal environment.

• Bachelor’s degree.
• 8+ years of experience supporting business analysis, requirements analysis, product analysis, systems analysis, or IT delivery.
• 3+ years of experience supporting Salesforce, CRM, SaaS platform, low‑code/no‑code platform, or enterprise application delivery.
• Ability to obtain and maintain a federal public trust clearance or equivalent client‑required background investigation.
• Must reside in the United States, be authorized to work in the U.S., and work must be performed in the U.S.; must have lived in the U.S. 3 full years out of the last 5 years.

• Salesforce Business Analyst certification.
• Salesforce Administrator certification.
• Experience supporting Salesforce delivery in federal, healthcare, financial services, or other regulated environments.
• Experience supporting enterprise platform modernization, stakeholder onboarding, shared services, or application rationalization efforts.
• Experience documenting business processes, SOPs, knowledge articles, training inputs, release notes, or user guidance.
• Experience supporting Section
  508 compliance, privacy requirements, change control, security authorization, or audit‑ready documentation.
• Experience working with technical teams on integrations, data flows, identity management, role‑based access, or reporting requirements.
• Experience supporting Agile delivery activities (e.g., backlog refinement, sprint planning, sprint reviews, retrospectives, PI planning).
• Experience facilitating stakeholder sessions, workshops, interviews, demos, or review meetings.
• Experience supporting UAT, test planning, defect triage, release readiness, or production validation.
• Experience using tools such as Jira, Confluence, Slack, Mural, or similar collaboration and delivery tools.

The pay range for this position based on full‑time employment is: $81,499.00 – $ (Nationwide Remote Office, U.S.).

Remote within the United States.

We are an equal‑opportunity employer. We consider qualified applicants with arrest and conviction records.