HELP DESK Technician - 2nd Shift

About DTMB

Department of Technology, Management and Budget (DTMB) supports the business operations of state agencies through a variety of services, including building management and maintenance, information technology, centralized contracting and procurement, budget and financial management, space planning and leasing, construction management, motor vehicle fleet operations, and oversight of the state retirement systems.

Member of the team responsible for providing IT support to State of Michigan employees and partners. Log and track requests received from clients. Investigate, evaluate and resolve reported support issues and requests. Provide technical assistance in the implementation of technology and automation initiatives. Responsibilities include, but are not limited to: log, categorize, prioritize incidents; perform initial diagnosis and determine if escalation is necessary;

install and maintain software; serve as a troubleshooter in the implementation and use of workstations and associated software and hardware; and answer technical phone lines.

This position is located in Dimondale, MI. The position may work a hybrid (remote/office) schedule with 2 days required in the office per week. Selected candidates approved to work a hybrid schedule must complete that work within Michigan.

24x7 - Primary hours are 3 p.m. to 11 p.m.

Possession of a certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of a one-year, college level curriculum. Significant on-the-job or other technical training that can be shown to provide the required knowledge of information systems equivalent to that gained through completion of a one-year, college level curriculum may be substituted for the post‑secondary certificate.

Possession of an associate's degree in information systems, data processing, electronics technology, or microcomputer systems may be substituted for one year of information technology technician work experience.

• Information Technology Technician 7:
  No specific type or amount is required.
• Information Technology Technician 8:
  One year of experience equivalent to an Information Technology Technician 7.
• Information Technology Technician E9:
  Two years of experience equivalent to an Information Technology Technician, including one year equivalent to an Information Technology Technician 8.