IT Support Technician

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Job family:
Information Technology

Business area:
Andritz Group

Contract location:
Alpharetta, GA, US

Working location:
Charlotte, NC

Location type:
Office Location / Office-based

Contract type:
Permanent

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

THE ANDRITZ GROUP is a globally leading supplier of plants, equipment, and services for hydropower stations, the pulp and paper industry, the metalworking and steel industries, and solid/liquid separation in the municipal and industrial sectors. In addition, ANDRITZ offers technologies for certain other sectors including automation, the production of animal feed and biomass pellets, pumps, machinery for nonwovens and plastic films, steam boiler plants, biomass boilers and gasification plants for energy generation, flue gas cleaning plants, plants for the production of panel boards (MDF), thermal sludge utilization, and biomass torrefaction plants.

• 1-3 years’ experience as a support technician.
• Associate’s degree in computer science or computer information systems, or equivalent combination of education, certification and experience.
• Proficient with Microsoft Windows 11, Office
  365 and Microsoft Teams.
• Basic experience with Microsoft SCCM, Active Directory.
• Excellent verbal and written skills.
• Highly self-motivated and able to work with minimal supervision.
• Proven problem‑solving abilities.
• Ability to work in a team environment both locally and virtually.
• Proficient with mobile devices (iPhones & Android Phones).

• Experienced with Atlassian’s JIRA and Confluence platforms.
• Familiar with Agile/Scrum methodology.

• Use Microsoft SCCM as a tool for user client setup, asset monitoring, software deployments, etc.
• Use of a Help Desk Application to track and monitor user needs.
• Installing, configuring, and troubleshooting computer hardware, software, systems, networks, printers, and scanners.
• Ability to lift 50 lbs.
• Specifying and ordering new hardware and software.
• Provide support to local users, remote users from other offices, home based users and manufacturing.
• Supporting MS Office applications, Windows applications, and other software.
• Promote the ANDRITZ standards in regards to hardware and software use.
• Ability to effectively manage time and prioritize projects in order to meet established deadlines with little supervision.
• Perform other tasks that may be required.
• Hours are fixed at 8AM-5PM.
• Occasional after‑hours, weekend, and on‑call duties may be required.
• Travel requirement will be minimal, but occasional travel could be required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.