Associate Product Delivery Manager - Remote Nationwide

At United Healthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Associate Product Delivery Manager will support and inform the product operating model, project definition and evaluation, launch readiness, and post-production processes of Product Enablement. The role focuses on a product domain and works closely with business users, product management, engineering, and commercialization teams with the aims of reliable execution, feature adoption/impact, and customer success. It requires an appetite to aid, influence, and improve without formal authority or product accountability.

The Associate Product Delivery Manager will work across the strategy, design, build, and launch phases of the product development life cycle. The role can be on a Product Manager, Data Analyst, or Product Marketing career path.

You will enjoy the flexibility to telecommute
* from anywhere within the U.S. as you take on some tough challenges.

• Partner closely with product team members, technology, business teams, external partners, and other stakeholders to support discovery work for new features and integrations (Strategy)
• Partner to move a domain-aligned portfolio of projects through Surest product operating model activities (PI planning), including prep activities and definition clarity (Design)
• Collaborate with product owners, other analysts, and vendors to document complex business logic within domain of responsibility and across platform integrations (Design)
• Create, document, communicate, operate, and maintain repeatable systems and processes as components of Surest's product operating model - standardizing rituals, templates, and ways of working that scale across product teams (Product Operating Model)
• Help operationalize metrics and feedback loops so the product team has clear, actionable insight into adoption and performance (Discovery, Product Operating Model)
• Dive into the data and systems using SQL to understand trends, surface adoption patterns, and troubleshoot issues (Strategy, Launch)
• Support launch readiness, including writing descriptions of new features and leading live demos/presentations to prepare go-to-market and operations teams (Launch)
• Contribute to the creation of product marketing pieces, employing a point-of-view on customer impact and business goals based on SME knowledge of individual project purpose and technology build (Launch)
• Facilitate timely, audience-appropriate communication across product, engineering, GTM, and operations partners - ensuring stakeholders have the context they need at the right moment in the lifecycle (Design, Build, Launch)
• Help maintain the product team's tooling and information ecosystem (e.g., JIRA, Teams channels and automations, Sharepoint & Loop knowledge bases, Looker & Power
  
  BI dashboards) so workflows, roadmaps, and decisions stay transparent and current (Product Operating Model)
• Monitor product health and user feedback signals post-launch, synthesizing insights and routing them to the appropriate product, engineering, or operations owners for action and follow-through (Launch)
• Work with product managers and technology to specify test and acceptance criteria for user acceptance testing, including documenting the test plan and scenarios; participate in UAT to validate solutions meet requirements (Build)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 4+ years of experience in technology, insurance, or healthcare fields
• 2+ years of experience in a role requiring regular collaboration with another business function, demonstrating the ability to communicate effectively with stakeholders and partners outside own function (technology, operations, clinical, sales, and marketing). Ability to design, document, and continuously improve repeatable processes in a cross-functional environment
• 1+ years of experience delivering concise technical writing and process documentation
• 1+ years of experience in independently conducting quantitative analysis (using a business intelligence tool or direct data manipulation, e.g., Microsoft Excel tables & charts)

• Undergraduate degree in technical, business, or analytical field
• 1+ years' experience with product development and its principles including career experience that demonstrates the ability to successfully operate in an environment with ambiguity and continuous prioritization (e.g., agile methods), manage multiple work streams and priorities, and orientation to…