IT End User Specialist II

Home Office 10800 E Geddes Ave Suite 300 Englewood, CO 80112, USA

Reporting to IT Business Applications Manager.

Employment Type:

Full Time. This position requires on-site support for multiple facilities in Colorado. Local candidates only.

The IT End User Specialist II provides advanced front-line technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. This role is responsible for opening, responding to, and resolving service tickets in a timely manner according to service level agreements. The IT End User Specialist II must have excellent problem‑solving skills to diagnose, evaluate, and resolve complex problem situations or, when appropriate, escalated or routed to appropriate IT staff members.

• Provides excellent customer service to end-users
• Logs, triages, and manages IT support requests for end-users in a first-contact scenario.
• Provides effective advanced troubleshooting for common technical issues related to hardware, software, and networking.
• Identifies and escalates more technically challenging issues to higher level support teams
• Documents solutions to common issues to increase efficiency and reduce first call resolution times
• Provides advanced user and computer account management tasks
• Performs regular site visits and field work
• Works directly with higher-level support teams
• Manages and maintains end-user focused applications
• Participates in on‑call rotations
• Other duties as assigned

• None

• Excellent customer service skills with the ability to convey technical information in user-friendly terms.
• Knowledge of basic IT security practices and protocols
• In depth knowledge of Windows operating systems and hardware
• Understanding of advanced network structures and concepts
• Excellent problem-solving and critical thinking skills
• Advanced understanding of Microsoft 365
• Advanced understanding of Identity and Access Management (IAM)
• 2-5 years of Healthcare IT experience, preferably in radiology
• Reliable transportation

• High school diploma or equivalent;
  Associate degree in computer science or related field – Preferred
• A+ Certificate – Preferred

Compensation for this role is between $65,790 to $81,203 on an annual basis. In accordance with Colorado law, the range provided is Radiology Imaging Associates' reasonable estimate of the base compensation for this role, and is based on non‑discriminatory factors such as experience, knowledge, skills, and abilities. This position will accept applications on an ongoing basis, and will remain open until filled.

• Medical, dental, and vision insurance
• Term life insurance, AD&D, and EAP
• Long Term Disability
• Generous Paid Time Off
• Paid holidays
• Voluntary income protection options (e.g., supplemental life insurance, accident, critical illness)
• Full‑time employees will become eligible for benefits on the first day of the month following 30 days of employment. Part‑time employees may have access to some of these benefits, which may be on a pro‑rated basis. PRN employees are not eligible for benefits.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.