Remote Monitoring Nurse; Spanish & English

At Amped HQ, we’re on a mission to connect top talent with opportunities that drive real impact. We’re constantly expanding our global network, seeking the best and brightest to join our team and contribute to our partners’ success.

With industry-leading partner and employee retention, Amped HQ is redefining what outsourcing can be. We focus on building genuine relationships, delivering meaningful results, and fostering growth both professionally and personally, in a fun, supportive environment.

Our core values, People First, Innovation, and Growth, guide everything we do. Here, you’ll collaborate closely with senior management, gain access to powerful tools and resources, and enjoy the freedom to upskill in areas that excite you.

We’re hiring a Remote Monitoring Specialist to support our US-based Partner that offers a cutting-edge senior care technology platform that uses advanced 4D radar and AI to deliver dignified, privacy-focused, real-time fall detection and wellness monitoring. The platform empowers seniors to live safely and independently while ensuring timely intervention whenever they need support.

In this role, you will be part of a 24/7/365 remote operations team, ensuring the monitoring portal runs efficiently and all care protocols are consistently followed. You’ll also play a key role in supporting the platform’s Hispanic user population through wellness conversations, system education, and responsive customer service.

• Ensure smooth and efficient operation of a real-time 24/7/365 remote monitoring portal
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• Respond promptly to fall detection alerts and coordinate accurate and timely intervention.
• Engage proactively with Spanish-speaking residents, providing system education, wellness check-ins, and clear communication.
• Maintain accurate and updated resident profiles, ensuring data integrity at all times.
• Participate in data analysis derived from the system and support policy development based on those insights.
• Uphold all protocols, guidelines, and quality standards related to remote care operations.
• Coordinate with colleagues and management to ensure seamless communication and case escalation when necessary.
• Contribute to overall resident wellness by integrating wellness-focused practices into daily interactions.
• Attend administrative meetings and relay key updates to applicable teams.

The ideal candidate brings both clinical excellence and a passion for service. To thrive in this role, you should have:

• A Valid Nursing License in the Philippines or the US with exposure to geriatric or emergency care.
• Strong ability to translate spoken and written content between English and Spanish (Hispanic dialect).
• Experience in customer service, healthcare support, remote monitoring, or related fields preferred.
• Ability to work independently and exercise sound judgment in time-sensitive situations.
• Demonstrated professionalism, tact, and diplomacy when working with individuals across different levels.
• Strong problem-solving abilities and the capacity to build trust and rapport with remote users.'
• Familiarity with HIPAA or similar data privacy standards, with a commitment to maintaining confidentiality.
• Comfortable working with technology and learning system functionalities related to fall detection and wellness monitoring.
• Willingness to work in a live, real-time monitoring environment with minimal supervision after training.
• Can start ASAP
• Willingness to work flexible hours as required (any shift and willing to work on weekends)

At Amped HQ, we put people first. Built on growth, innovation, and teamwork, we give our team members the space to do their best work, the support to thrive, and the recognition they deserve. With a collaborative culture and a commitment to personal and professional development, you’ll be part of a company that truly cares about your success and well-being.

Here’s what you can look forward to:

• Permanent work-from-home setup – Enjoy flexibility and comfort while staying productive.
• Competitive salary package – Earn what you deserve for the value you bring.
• Clear career growth opportunities – Continuous…