Senior Business Systems Analyst

About the Team

The Supply Chain team focuses on keeping things moving across all aspects of our business. They make an impact by ensuring our products get from the vendors to the DCs to the stores in the most efficient and timely way. Their goal is to improve each step within the process, so we have the right product at the right place at the right time for our pet parents.

Collaborative Work Environment:
At Pet Smart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote flex day (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

This role works in the Phoenix Home Office - visa sponsorship, now or in the future, is not available for this role

Sr. Business Systems Analyst, Supply Chain

Position Summary
The Sr. Business Systems Analyst is a key member of the Solutions team, responsible for designing, enhancing, and supporting scalable systems that power Pet Smarts Supply Chain operations. This role partners closely with Supply Chain, IT, vendors, and cross-functional business teams to improve processes, strengthen system performance, and support the companys broader operational strategy.
In this role, you will serve as a functional system administrator and subject matter expert for supply chain applications, including WMS platforms. You will use business process knowledge, data analysis, SQL, and system expertise to identify opportunities, solve complex problems, and deliver sustainable solutions that improve efficiency, visibility, and execution across the supply chain.
Essential Duties and Responsibilities

Analyze supply chain business processes, identify improvement opportunities, and recommend scalable system and process solutions.
Partner with business stakeholders, IT teams, vendors, and operational leaders to support system enhancements, projects, and daily issue resolution.
Develop and execute project plans for identified improvement opportunities, including defining KPIs to measure success and business impact.
Use SQL and data analysis to create actionable insights that support Supply Chain decision-making.
Serve as a subject matter expert for WMS and related supply chain applications.
Support cross-functional projects, system configuration, testing, training, and process optimization.
Participate in a rotational on-call support schedule to help troubleshoot and resolve critical system issues, ensuring timely response and minimal operational disruption
Travel up to 25% to support projects, training, and process analysis.

Supervisory Responsibility
None

Education and Experience
Bachelors degree in Computer Science, Supply Chain Management, Retail, Business, or equivalent experience preferred.
5+ years of relevant experience in business systems analysis, supply chain systems, systems functionality, or analytical process improvement.
Strong understanding of supply chain management strategies, processes, and concepts preferred.
Proven ability to solve complex issues through data analysis, root cause investigation, and cross-functional collaboration.
Self-starter with the ability to identify and drive system-based process improvements and cost-saving opportunities.
Demonstrated success supporting change management in a performance-driven environment.
Technical Skills

Experience with relational databases and SQL, including Oracle, MS SQL, Postgre

SQL, or similar platforms.

Experience with Manhattan or other warehouse, transportation, or distribution applications highly preferred.
Experience with Business Intelligence tools preferred.

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our Flex Smart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. Pet Smart retains the right to change or assign other required job duties to this position.

At Pet Smart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed.

Were more than a workplace, were Team Pet Smart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do whats right, lead…