Community Support Specialist PartTime

About Us

Zora is a new kind of on‑chain social network where you can express yourself freely, connect with others, and discover the value of your imagination. We believe that by using crypto, we can enable a more equitable system for creators, fundamentally rediscovering the power of the internet. We’re working tirelessly to make Zora available to as many people as possible with a simple, fun, and rewarding consumer app.

Our mission is to make creating on the internet free and valuable.

We’re seeking someone passionate about Web3, keen to support creators, and eager to learn everything about Zora. You will engage directly with our community, helping to educate them on navigating the platform, answering questions, and contributing to the growth of our vibrant community.

Time Commitment: 20 hours per week, including at least one day on weekends. Time Zone:
Core coverage needed in GMT hours (Western / Central Europe).

• Triage and prioritize support requests from various sources (social DMs, Front, X, Farcaster, etc.)
• Collaborate with teammates across time zones to provide round‑the‑clock coverage
• Help reduce response times across our key support channels
• Create tickets in Linear for the Product and Engineering teams to track bug fixes and product changes
• Perform appropriate content moderation actions across our platforms

• Strong understanding of Ethereum, block explorers, tokens, and market mechanics
• Experience in customer support or community management
• Collaborative, empathetic, and detail‑oriented approach to problem solving
• Strong writing skills and adept communication skills
• Ability to work autonomously in a remote‑first environment
• Familiarity with tokens, DEXs, and crypto on both L1s and L2s
• An interest in web3 news and culture, especially on Farcaster or X
• Hands‑on experience trading, posting, or using Zora (or similar token/market platforms)
• Experience in community moderation or engagement

US hourly pay range: $25/hr – $30/hr USD.

• Remote‑First Culture: work from anywhere in the world
• Competitive Compensation: salary, pre‑IPO stock options, token compensation, and additional financial incentives
• Comprehensive Benefits: robust healthcare options, including fully covered medical, dental, and vision; retirement contributions up to 4% employer match on 401(k) contributions; health & wellness services; unlimited time off
• Home Office Reimbursement: cover home office items, monthly internet, and phone
• Ease of Life Reimbursement: cover Uber, childcare, meal delivery, etc.
• Career Development: mentorship, training, and growth opportunities
• Inclusive Environment: culture dedicated to diversity, equity, inclusion, and belonging

Zora is remote‑first and international. Headquarters are online and we have employees across the world, including Los Angeles, New York, San Francisco, Sydney, Berlin, Lisbon, and Vancouver.

Zora is an Equal Opportunity Employer. We do not discriminate against qualified applicants or employees on the basis of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal, state, or local law, rule, or regulation.