Electronic Health Record Analyst I​/II - BID; and Promotional

Position: Electronic Health Record Analyst I/II - BID (Open and Promotional)
San Mateo County Health is seeking a well-qualified Electronic Health Record Analyst I/II - BID to support Phase 2 of the County's Epic implementation, with a primary focus in reporting.

There is currently one regular vacancy in the Health IT Division located in South San Francisco or San Mateo, CA, and will require travel/driving throughout the county to perform job duties. This position is currently hybrid, with both on-site and remote work based on business need and subject to change.

The ideal candidate for BID will know Epic data structures, including Clarity and Caboodle. Knowledge of ETL/ELT pipeline design/ Data modeling and warehousing architecture. Strong knowledge of SQL with Power BI, Tableau and/or Epic Reporting tools.

The duties of the position may include, but are not limited to, the following:

* Collect, analyze, and document business operations and workflows.

* Meets with department customers to assess EHR requests and provide guidance on how to detail business needs.

* Identify, analyze, and recommend improvements and enhancements to operational processes, system automation, and information flows to ensure greater integration of functions within the organization.

* Coordinate security work groups, ensure integrity of the system's security infrastructure, and provision security for users.

* Serve as the first point of contact for users, customers, and vendors on EHR-related issues; troubleshoot problems and respond to inquiries.

* Support assigned interfaces and ensure interfaces meet the needs of end users.

* Perform a variety of analytical duties in the design, implementation, and maintenance of EHR information systems or applications.

* Implement testing requirements and process, facilitate end user testing, hardware testing, and maintain test environments.

* Participate in the evaluation of new application releases, test new applications and system upgrades.

* Install or upgrade software applications; and troubleshoot software and application related problems.

* Interact with end users and vendors on project design issues and work to resolve vendor production support issues.

* Respond to customer/user questions and concerns and recommend solutions as needed.

* Provide onsite support during go-lives and system upgrades.

* Participate in developing and/or lead training programs, curriculum and lessons including preparing training materials.

* Keep trainers abreast of new functionality and system changes.

* Analyze data conversion needs.

* Ensure test scripts have been created, reviewed, and updated to reflect proposed workflow solutions.

* Troubleshoot basic user or system problems, address end user questions, and at the II level, provide on-call support on a rotating basis.

* Analyze new functionality in new releases to identify impact, make recommendations and review and test changes.

* Participate in disaster recovery measures.

* Ensure quality assurance processes are followed, including change management and testing efforts.

* Perform related duties as assigned.

Knowledge of:

* Electronic health record systems, specifically Epic software applications.

* Design, implementation, testing, updating, maintenance, evaluation, and analysis of system configuration, system setup, and application tables.

* Clinical applications and regulatory standards, a wide range of application functionality, content, and associated workflows.

* Customer service principles.

* Policies, procedures, and business operations.

* Principles and procedures in project management and project management methodologies.

Skill/Ability to:

* Interact with and work collaboratively with multidisciplinary teams.

* Learn and retain knowledge of all assigned applications.

* Troubleshoot application issues and system errors.

* Multi-task complex work assignments.

* Follow standards for naming and number conventions and security classifications.

* Configure, implement, maintain, and evaluate Epic modules and platform.

* Design, modify, and implement testing process.

* Create security classification templates.

* Communicate effectively, both orally and in writing.

* Prioritize effectively and manage time efficiently.

* Lead meetings and resolve…