Electronic Health Record Analyst III- ClinDoc, Orders, Bugsy and Promotional

Position: Electronic Health Record Analyst III- ClinDoc, Orders, Bugsy, ASAP (Open and Promotional)
San Mateo County Health is seeking highly-qualified individuals for the position of Electronic Health Record Analyst III - Clin Doc, Orders, Bugsy, ASAP to, under minimal supervision, provide direct application support and user training for Health's electronic health record (EHR) system; direct, install and maintain EHR applications and related Clin Doc, Orders, Bugsy, or ASAP; support the design, development, implementation, testing, update, integration and maintenance of system configuration, and application tables;

determine user, system and application needs and evaluate solutions to address needs; provide data analysis, report development, and technical assistance to system users; and perform related duties as required.

There are currently two regular vacancies in the Health IT Division, located in South San Francisco or San Mateo, CA, and will require travel/driving throughout the county to perform job duties. This position is currently hybrid, with both on-site and remote work based on business need and subject to change.

The Epic certifications required for this position are Clin Doc, Orders, Bugsy, or ASAP.

The ideal candidate will possess:

* Epic certification in specified areas and work experience in Clin Doc, Orders, Bugsy, ASAP and provider workflow within a hospital/clinic-based environment.

* Advanced expertise working with electronic health records.

* Experience working in a healthcare setting, preferably government county health.

* Experience providing lead direction and guidance in assigning, delegating, directing, training, and reviewing the work of staff.

* Experience participating in the coordination of the workload of lower level EHR Analysts.

* Experience in lead roles in "user" meetings to prioritize, review, and respond to user requests and delegate tasks and activities.

* Ability to assist in identifying time, resource management, requirement gathering, business need assessments, training needs i.e. Optimization, software updates, changes in regulatory requirements.

* Experience as a liaison between system users and information technology staff, vendors, and service providers.

* Experience spearheading projects requiring deeper workflow analysis with stakeholders across Health.

* Demonstrated ability to troubleshoot and resolve complex issues involving the crossover of several legacy and EHR platforms.

* Ability to work with key internal and external stakeholders to align technology solutions with business strategies.

* Ability to provide product management, support, guidance, and troubleshooting through technology lifecycle management, including utilizing appropriate escalation steps.

* Experience in implementation of new application systems.

* Demonstrated exceptional customer service skills.

* Experience in providing consultation services to customers/end-users, with ability to document business and technical problems, and identify requirements.

* Ability to establish and maintain effective working relationships with those encountered on the job.

* Excellent written and verbal communication skills with internal and external stakeholders to ensure that needs are met.

* Self-starter with the ability to work independently and as a member of a team.

* Excellent time management skills and ability to set priorities and adjust to meet deadlines.

* Experience working in a diverse work environment including with staff who provide the care and services for patients/clients.

* Adept at learning and applying newly acquired skills on the job.

The duties of the position may include, but are not limited to, the following:

* Coordinate complex assignments involving multiple stakeholders, including software development life cycle, project planning, upgrade, build, optimization, identifying resource requirements, testing, and implementation.

* Perform in-depth analysis of workflows, data collection, report details, and other technical issues in support of technical and business decision-making efforts associated with the EHR system.

* Collaborate with stakeholders to improve overall EHR utilization.

* Interact with vendors and other stakeholders to identify, prioritize, and recommend alternative…