Social Media Investigator

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Full-Time Technical Ventura, CA, US

4 days ago Requisition

Digi Stream Ventura Inc.

Work Schedule: Monday to Friday, 8:00am to 4:30pm

Pay: $21.50

Location: Ventura, CA. Remote position with onsite training.

Digi Stream Investigations, a fast-growing national private investigation firm, seeks a clever Social Media Investigator to join our team in Ventura, CA.

The Social Media Investigator will conduct desktop-based social media and background research as part of investigations into potentially fraudulent Worker's Compensation & Liability claims. We are looking for individuals who pride themselves on their information‑finding abilities on the internet and on social media in particular.

• Complete well‑written and in‑depth reports on background and social media data findings within 3 business days of order
• Maintain an overall average of 85% or higher on all qualitative and production metrics on Q  during the review period
• Track and maintain billing for services
• Work under deadlines and multitask
• Familiarity and comfort with navigating ambiguity as well as a basic understanding of the workers' compensation system or desire to learn the system
• Ability to read, analyze, and distill large amounts of information from social networking profiles and online forms and articles, and apply it to an investigation
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to maintain confidentiality of information
• Ability to juggle multiple research reports at once while maintaining work quality and turnaround time while communicating effectively with Intel supervisor
• Other duties may be added from time to time

• Bachelor’s Degree in Criminal Justice, Psychology, History, Political Science or other writing‑intensive major required
• Familiarity and comfort with navigating ambiguity as well as a basic understanding of the workers' compensation system or desire to learn the system
• Ability to read, analyze, and distill large amounts of information from social networking profiles and online forms and articles, and apply it to an investigation
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to maintain confidentiality of information
• Ability to juggle multiple research reports at once while maintaining work quality and turnaround time while communicating effectively with Intel supervisor
• Ability to navigate and use social networking websites, search engines, social networking aggregators, and various investigative platforms to find and render what is often very specific information
• Strong communication both orally and particularly in written form
• Must be able to type 40+ words per minute with accuracy
• Use work time effectively and efficiently and concentrates primary efforts on the most important priorities
• Marshal resources to get things done
• Use resources effectively and efficiently
• Recognize important information in cases and presents it in a useful manner
• Pick up on technical things quickly and can learn new skills and knowledge
• Be flexible, as the kind of information we look for and how we present it can sometimes change significantly over a short period of time

• Quality of Investigations
• Answer to client questions are satisfied in addition to standard red‑flags covered under the scope of investigations.
• Report and client correspondence are professional, well‑written and informative.
• Possible innovations and efficient new processes are discussed with SIU Manager in order to assess possibility of implementation.
• Reports submitted to the client 72 business hours after order. Court records, if applicable, are forwarded to the client immediately upon receipt.
• Ability to Work Under Minimal Supervision
• Research Analyst must be able to independently manage his/her caseload in an organized fashion while communicating important aspects to the Intel Manager.
• Must be able to prioritize “rush” cases in an appropriate manner.
• Must be able to research and write reports as well as stay on top of report updates, upsells & workups, and the development of online communications and technology.