Senior Training Specialist; Remote

Position: Senior Training Specialist (Remote)
Location:

This is a hybrid remote/in-office role.

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.

About our Company:

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster.

A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at  Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.

About the Team:

As a member of the Medidata Global Education team, your mission is to support the successful implementations of client study protocols and related Instructor-Led Training
-producing quality training materials and exceptional training experiences for clinical trial operations personas responsible for study fulfillment and associated patient interactions.

You will join a team of 6-8 Training Specialists who author and deliver this specialized training at live or virtual global Investigator Meetings and within related training contexts.

The primary responsibility of the Senior Training Specialist is to deliver advanced end-user technical training (in the format of web based and classroom style training) for the clinical research industry that adheres to company quality standards while adhering to specific client needs. These trainings will include a variety of formats such as, recordings, demos, formal documentation (manuals) and instructor led trainings.

Finally, you will serve as a strategic mentor to new members of the team and serve as a workflow Subject Matter Expert on Medidata's Patient Experience platform with an understanding of the end-to-end data ecosystems in clinical trials.

Responsibilities:

* Training Delivery & Execution:
Deliver and manage technical training, demonstrations, and "Train the Trainer" sessions across multiple formats (Instructor-Led/Classroom, Webinar, and Remote) for internal and external clients.

* Product Mastery:
Proactively maintain comprehensive subject matter expertise on Medidata products, including newly released features and Patient Experience product workflows, applying this knowledge directly to clinical research training.

* Consultative Client Alignment:
Conduct front-end needs assessments and work directly and proactively with clients, sponsors, and CROs to tailor highly customized training strategies, workflows, and templates for complex, multi-center global protocols.

* Project & Priority Management:
Manage logistical planning and project deliverables for multiple simultaneous training assignments with highly variable deadlines and conflicting stakeholder priorities.

* Cross-Functional Collaboration:

Build productive internal and external relationships, serving as a strategic "Voice of the Customer" to feed site and patient user-experience feedback back to Medidata Product and Engineering teams.

* Change Management:
Guide clinical trial sites and sponsors through the cultural and operational shifts of adopting decentralized clinical trial (DCT) technologies.

* Team Leadership & Support:
Aid in onboarding and mentoring new team members or those looking to familiarize themselves with new products and features.

* Compliance & Problem Solving:
Independently analyze and resolve complex training delivery problems, exercising independent judgment while adhering to standard Medidata guidelines and quality procedures under the guidance of leadership.

Qualifications:

* Communication & Presentation:
Excellent written and verbal communication skills, with a proven track record of creating and delivering presentations, manuals, and technical documentation.

* AI-Assisted Content Strategy:
Familiarity with AI-assisted documentation strategies and structured content modeling designed to enable automation, improve content reusability, and drive efficiency in training lifecycle management.

* Audience Adaptability:
Ability to differentiate and tailor nuanced training content to diverse audiences throughout an organization, including clinical site staff, programmers, marketing, and executive management.

* Clinical SaaS Expertise:
Solid understanding of the clinical research industry (pharma/device/biotech) and clinical research SaaS technologies, including knowledge of Medidata products beyond Rave or CTMS.

* Audit & Compliance Readiness:
Ability to maintain meticulous…