Application Support Specialist

Application Support Specialist (Security Systems) - Remote

Overview

We are seeking a highly skilled Application Support Specialist to support, maintain, and optimize enterprise-level security applications across global client environments. This role is critical in ensuring the reliability and performance of integrated systems such as access control, video surveillance, and other security technologies while delivering exceptional customer service.
This is a fully remote position, providing the flexibility to work from home with company-provided equipment.

Key Responsibilities

• Provide advanced troubleshooting and root cause analysis for application and system issues to minimize downtime
• Support and maintain enterprise security platforms, including access control and video management systems
• Monitor system performance and ensure optimal functionality across customer environments
• Manage incidents through ticketing systems and follow structured incident response processes
• Collaborate with internal teams, vendors, and stakeholders to resolve technical issues
• Communicate complex technical concepts clearly to both technical and non-technical audiences
• Deliver high-quality customer service and maintain strong client relationships
• Identify opportunities for system improvements and performance optimization

Required Skills & Experience

• Strong troubleshooting and problem-solving skills in software and system environments
• Solid understanding of:
  • Software applications and enterprise systems
  • Networking fundamentals and database concepts
  • Security technologies (access control, video surveillance, integrations)
• Experience working with ticketing systems and monitoring tools
• Excellent communication skills with the ability to translate technical issues into clear solutions
• Strong customer service mindset with a focus on delivering a high-quality experience
• Ability to work independently in a remote environment while collaborating with cross-functional teams

Technical Experience (Preferred)

Access Control Platforms:

• Honeywell Pro-Watch
• Software House
• Lenel
• Genetec
• AMAG

Video Management Systems (VMS):

• Honeywell Max Pro
• Genetec
• Exacq Vision
• Milestone

Intercom Systems:

• Commend
• 2N
• Aiphone

Nice to Have

• Experience supporting enterprise/global clients
• Knowledge of system integrations and security architecture
• Exposure to cybersecurity concepts within physical security systems

Employee Value Proposition

• Cutting-Edge Technology: Work with leading enterprise security platforms and top-tier manufacturers
• High-Impact Role: Directly contribute to protecting people, assets, and infrastructure
• Career Growth: Exposure to complex systems, ongoing training, and advancement opportunities
• Strong Culture: Join a team built on technical excellence, integrity, and customer-first service
• Stable & Growing Industry: Security technology continues to evolve with innovation and demand

Work Environment

• 100% Remote (Work From Home)
• Company-provided equipment (laptop, phone, and required tools)
• Collaborative, team-oriented environment with virtual support

Job Type & Location
This is a Contract to Hire position based out of West Palm Beach, FL.
Pay and Benefits
The pay range for this position is $35.00 - $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Final date to receive applications
This position is anticipated to close on Jun 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a…