Medicaid Program Manager

Community

CX empowers governments to engage residents and deliver modern, digital-first services.

We’ve supported services to over 10 million people nationwide and are a Service to the Citizen Award winner.

We provide strategy, technology and implementation that seamlessly work for government agencies and the people they serve.

Our omni-channel communications, CRM and AI solutions help agencies better serve their users.

You will be the Medicaid Program Manager for strategic SaaS deployments for Medicaid agencies and Health Plans —driving end-to-end delivery, adoption, and expansion. You'll partner with state and county Medicaid agencies and MCOs, product, engineering, data, and customer leadership, translating complex requirements into scalable, repeatable implementation programs.

This role is ideal for a former senior State Medicaid leader who enjoys teamwork, innovation and driving measurable impact.

• Support stakeholder alignment on vision, scope, timelines for Medicaid solutions and services
• Communicate with Medicaid agency clients and translate customer goals into clear use cases
• Manage delivery across a portfolio of multi-workstream implementations, from discovery and scoping through launch, adoption, and renewal.
• Build and manage program roadmaps, milestones, and success metrics across multiple concurrent deployments.
• Lead cross-functional squads (engineering, product, data, QA ) to deliver secure, scalable solutions on time and within scope.
• Attend conferences and meetings with State Medicaid leaders to learn best practices in the field and support Business Development
• Track and report on implementation KPIs (engagement, conversion, operational efficiency) and contribute data and analysis to QBRs and executive dashboards.
• Use data and predictive signals to identify delivery risk, surface findings proactively, and recommend interventions to the broader team.
• Contribute structured customer insights to the product roadmap to inform features and improvements that will grow impact and reach.
• Continuously refine implementation playbooks and templates and training to make processes and products more repeatable and efficient.
• Flex across program management, project coordination, client communication, and hands-on delivery as needed—thriving in a lean, collaborative team where roles aren’t rigid.

Required

• 6+ years in State Medicaid administration
• 5+ years in program management or project management
• 2+ years track record in implementing software
• Strong command of project management tools and methods
• Familiarity with Security and Compliance in government, health and other regulated environments.
• Exceptional stakeholder communication skills, from technical teams to C‑suite

Preferred

• Experience with CRMs, omnichannel communications software, and AI such as chatbots

• Driving excellence across a portfolio of Medicaid agency and Medicaid health plan clients, informing strategy, delivery, and improving outcomes.
• Join a remote-first, high-ownership culture that values experimentation, quality service delivery, and continuous improvement.
• Full health, dental, and vision coverage, plus PTO.
• Annual home office accessories stipend
• Travel 10–15% to collaborate with team members and key customers.