Technical Support Operator - Remote
Birmingham, Jefferson County, Alabama, 35275, USA
Listed on 2026-06-12
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IT/Tech
Technical Support, IT Support, Systems Administrator
This Is Who You Are…
You are our front line in the battle for exceptional customer experience at the 24/7/365 help desk.
What Do We Need From You?We need someone who is customer focused, great under pressure, and ready to engage with problems using superior analytic skills. If you can handle multiple tasks with amazing efficiency, we want to talk. A super ninja with web hosting applications and platforms would be ideal.
More About the Position- Hiring for day shift employees CST.
- Provide customers support via our 24/7 helpdesk.
- Troubleshooting email delivery issues.
- Troubleshooting cPanel, Plesk, and Direct Admin related issues.
- Troubleshooting DNS, FTP, SSL, Apache, and other service-related issues.
- Ensuring customer satisfaction.
Must be customer-focused and willing to do whatever it takes to resolve customer issues. Must be fluent in written English. Technical Support Operators primarily provide support over email, but may occasionally be asked to pitch in with live chat and phone support.
Must be familiar with Linux shell (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS, and other standard web hosting applications and protocols.
Must be able to work under pressure and get the job done. Multi-tasking is a must.
Must be able to ask customers for complete error messages or derive context of their problem if they provide insufficient information.
Must have working knowledge of one of the following control panels: cPanel/WHM, Plesk, or Direct Admin. Knowledge of PHP, Python, Perl, and Ruby on Rails is a bonus.
Working knowledge of Iptables firewalls (CSF, APF, etc.) and common customer website apps like Drupal, Word Press, Media Wiki, Magento, Zen Cart, etc. MySQL commands for support or troubleshooting (importing/dumping a database, simple SELECT statements or "SHOW PROCESS LIST") are required.
Why Known Host is the Right Fit for YouWe are seeking extraordinary people in a world of mediocrity. You must live and breathe web hosting.
We treat you like a VIP with plush benefits, paid vacation time, and competitive pay.
- Competitive pay between $14 to $20 per hour (depending on experience)
- Comprehensive health, dental, and vision insurance plans (US only)
- Flexible scheduling & paid vacation benefits
- A variety of other perks and benefits
All our positions are full-time employment, so we expect Known Host to be your only hosting related job.
All you should do is know your field from every position, pass the background/drug test, and let us do the rest!
Apply today and let us get to know you!
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