IT Service Desk Specialist

Overview

We’re working on an exciting project with a renowned US-based client for 2026, which includes several key positions. Among them, a Service Desk Specialist will provide remote L1–L2 support and ensure smooth IT operations. Estimated start date:
February – March 2026. Interview process begins:
January 2026. Contract type:
Independent Contractor (full‑time, remote, long‑term engagement).

• Provide L1–L2 technical support to end‑users remotely
• Diagnose and troubleshoot hardware, software, and connectivity issues
• Manage tickets via ITSM tools such as Service Now, Jira, or Zendesk
• Install, configure, and maintain Windows and Office 365 environments
• Escalate incidents appropriately and follow up until resolution
• Communicate clearly in English and exhibit a customer‑service mindset

• Experience with Active Directory (user management, password resets, permissions)
• Proficient with remote support tools such as RDP, Any Desk, or Team Viewer
• Knowledge of VPN, network, and printer troubleshooting
• Experience with device imaging and endpoint configuration
• Ability to document and update knowledge‑base articles

• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Modern Desktop
• Experience supporting macOS or mobile devices (iOS/Android)
• Exposure to Intune, MDM, or ticket automation
• Familiarity with 24×7 environments or global support models

• 100% remote work
• People‑first culture
• Competitive compensation in US dollars
• Hardware setup for working from home
• Collaboration with global teams and prominent brands
• Training allowances
• Personal time off (PTO) for vacation, study leave, personal time, etc.