Technical Program Manager North America - Remote

Upbound is redefining how modern infrastructure is built for the Agentic AI Era. We’re the creators and primary maintainers of
Crossplane
, and we’re building the
Intelligent Control Plane
—a new platform layer that makes infrastructure
programmable, autonomous, and composable
.

Our mission is to power the AI-native enterprise with a foundational platform layer that helps teams provision, operate, and adapt infrastructure at scale—so platforms are ready for both humans and AI agents
. We partner with leading cloud providers, ISVs, and open-source communities to help organizations move faster with greater confidence.

Today, Upbound supports
Fortune 500 companies
and platform engineers across
100+ countries
. Crossplane has surpassed
100M+ downloads
and is used by1,000+ teams worldwide
. We’re a
Series Bcompany backed by
GV (formerly Google Ventures), Altimeter Capital, and Intel Capital
, and we’ve raised$69M
to date. Learn more at
upbound.io

Upbound is seeking a Staff Technical Program Manager to join our Customer Experience organization. This is a senior individual contributor role serving our Strategic segment — Upbound's most complex, highest-value enterprise accounts, including Fortune 2000 companies deploying Crossplane-powered infrastructure control planes at scale.

This is not a project coordinator position. We are looking for a deeply experienced program leader who has navigated large enterprise organizations, earned the trust of VP- and C-suite stakeholders, and obsesses over the operational details that determine whether a complex technical program succeeds or stalls. You bring a builder's mindset — actively using AI tooling to automate program workflows, scale your impact across accounts, and help define what a world-class post-sales TPM function looks like.

• Own the end-to-end post-sale engagement + account planning program for a portfolio of Fortune 2000 strategic accounts:
  From implementation kickoff through adoption, value realization, and renewal readiness
• Design and maintain rigorous program governance: project plans, RAID logs, milestone tracking, and executive status reporting tailored to complex enterprise environments
• Proactively surface risks, drive escalation paths, and resolve blockers before they become program-threatening — keeping meticulous documentation that Fortune 2000 stakeholders expect

• Serve as the senior post-sale point of contact for VP- and C-suite stakeholders, including VP Engineering, CTO, and VP Platform Engineering personas at large enterprise accounts
• Lead Executive Business Reviews, onsite COE initiatives, and program health check-ins. Translate infrastructure progress into business outcomes, risk posture, and ROI narratives
• Navigate the organizational complexity of large enterprises: competing priorities, multiple business units, and shifting stakeholder maps — while keeping programs on track
• Partner with Account Executives on renewal and expansion motions, providing executive relationship insights and program health signals to support commercial strategy

• Excited about actively leveraging AI tools to scale your impact: automating status reports, generating meeting summaries, building reusable program templates, and surfacing account health signals
• Engage credibly with deeply technical audiences: platform engineers, SREs, and architects empowered to translate technical program status into clear executive and business narratives
• Help define the TPM operating model at Upbound! As an early hire, you will have significant influence over the processes, playbooks, and tooling that future TPMs inherit

• 10+ years in Technical Program Management or post-sales technical delivery, with meaningful experience supporting Fortune 2000 or equivalent enterprise customers
• Demonstrated track record managing large-scale, complex technical programs in infrastructure, cloud, or developer tooling environments
• Executive-level communication skills — you write with precision, present with confidence, and earn trust with senior technical and business leaders quickly
• Extreme…