M365 Administrator - Remote

ARC Group has an immediate opportunity for an M365 Administrator. This is a direct hire FTE position with a very well-respected and stable organization, 100% remote working Eastern time zone business hours. This is a fantastic opportunity to join a well-respected organization offering tremendous career growth potential with competitive salary and excellent benefits package.

At ARC Group, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We believe that diverse perspectives lead to better innovation and problem-solving. As an organization, we embrace diversity in all its forms and encourage individuals from underrepresented groups to apply.

100% REMOTE!

Candidates must currently have PERMANENT US work authorization. Sorry, but we are not considering any candidates from outside companies for this position (no C2C, 3rd party / brokering).

The Microsoft 365 Administrator supports the management, configuration, and ongoing operation of the organization’s Microsoft 365 environment. This role assists in administering collaboration and productivity platforms including Exchange Online, Microsoft Teams, SharePoint Online, and One Drive while ensuring services remain reliable, secure, and aligned with organizational standards.

The Microsoft 365 Administrator plays a key role in maintaining the organization’s digital workplace infrastructure by supporting platform operations, assisting with service improvements, and contributing to the stability and performance of collaboration technologies.

Essential duties and responsibilities:

Microsoft 365 Platform Administration: (40%)

• Assist with administration and configuration of Microsoft 365 services including Exchange Online, Microsoft Teams, SharePoint Online, One Drive, and related collaboration tools.
• Support management of users, groups, licenses, and permissions within the Microsoft 365 environment.
• Assist with configuration and monitoring of Teams policies, mailbox settings, SharePoint permissions, and collaboration features.
• Support implementation of new Microsoft 365 capabilities and platform enhancements.
• Work with the Senior Microsoft Engineer to troubleshoot platform issues and ensure system reliability.

Platform Operations & Support: (40%)

• Monitor the health and performance of Microsoft 365 services and assist with resolving operational issues.
• Support incident response and service requests related to Microsoft 365 platforms.
• Assist with maintaining platform documentation, configuration standards, and operational procedures.
• Support platform upgrades, feature rollouts, and service improvements within the Microsoft 365 environment.

Microsoft Copilot & AI Enablement: (10%)

• Assist with administration and support of Microsoft Copilot for Microsoft 365, including access, configuration, and usage monitoring.
• Support the creation, configuration, and maintenance of Copilot Agents using Microsoft Copilot Studio, under guidance from the Senior Microsoft Engineer.
• Assist with managing Copilot grounding data sources (e.g., SharePoint Online libraries) to ensure accuracy, security, and relevance of AI responses.
• Support testing, tuning, and validation of Copilot and Copilot Agent responses to improve quality and reliability.
• Assist with troubleshooting Copilot and Copilot Agent issues and escalations.
• Help maintain documentation, usage guidance, and operational standards related to Copilot and Copilot Agents.

Security & Governance Support: (10%)

• Assist with applying security and governance controls within Microsoft 365 environments.
• Support monitoring of permissions, sharing settings, and compliance-related configurations.
• Work with the Senior Microsoft Engineer to ensure platform configurations align with organizational security policies and best practices.
• Assist the Senior Microsoft Engineer to ensure compliance through benchmark scanning and failure resolution to support any audits.

Required Qualifications:

• 4+ years’ related work experience.
• Experience supporting or administering Microsoft 365 collaboration and productivity platforms.

• Familiarity with Microsoft 365 services such as Exchange Online, Microsoft Teams, SharePoint…