Application Support Specialist

Application Support Specialist (Security Systems) – RemoteOverview

We are seeking a highly skilled Application Support Specialist to support, maintain, and optimize enterprise-level security applications across global client environments. This role is critical in ensuring the reliability and performance of integrated systems such as access control, video surveillance, and other security technologies while delivering exceptional customer service.

This is a fully remote position, providing the flexibility to work from home with company-provided equipment.

• Provide advanced troubleshooting and root cause analysis for application and system issues to minimize downtime
• Support and maintain enterprise security platforms, including access control and video management systems
• Monitor system performance and ensure optimal functionality across customer environments
• Manage incidents through ticketing systems and follow structured incident response processes
• Collaborate with internal teams, vendors, and stakeholders to resolve technical issues
• Communicate complex technical concepts clearly to both technical and non-technical audiences
• Deliver high-quality customer service and maintain strong client relationships
• Identify opportunities for system improvements and performance optimization

• Strong troubleshooting and problem-solving skills in software and system environments
• Solid understanding of:
  • Software applications and enterprise systems
  • Networking fundamentals and database concepts
  • Security technologies (access control, video surveillance, integrations)
• Experience working with ticketing systems and monitoring tools
• Excellent communication skills with the ability to translate technical issues into clear solutions
• Strong customer service mindset with a focus on delivering a high-quality experience
• Ability to work independently in a remote environment while collaborating with cross-functional teams

Access Control Platforms:

• Honeywell Pro-Watch
• Software House
• Lenel
• Genetec
• AMAG

Video Management Systems (VMS):

• Honeywell Max Pro
• Genetec
• Exacq Vision
• Milestone

Intercom Systems:

• Commend
• 2N
• Aiphone

• Experience supporting enterprise/global clients
• Knowledge of system integrations and security architecture
• Exposure to cybersecurity concepts within physical security systems

• Cutting-Edge Technology: Work with leading enterprise security platforms and top-tier manufacturers
• High-Impact Role: Directly contribute to protecting people, assets, and infrastructure
• Career Growth: Exposure to complex systems, ongoing training, and advancement opportunities
• Strong Culture: Join a team built on technical excellence, integrity, and customer-first service
• Stable & Growing Industry: Security technology continues to evolve with innovation and demand

• 100% Remote (Work From Home)
• Company-provided equipment (laptop, phone, and required tools)
• Collaborative, team-oriented environment with virtual support

Job Type & Location

This is a Contract to Hire position based out of West Palm Beach, FL.

The pay range for this position is $35.00 - $45.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jun 24, 2026.

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