Technology Coach – Franchisee

Dream Maker Bath & Kitchen
Technology Coach - Franchisee Support

Location: Remote (US-based)

You are the kind of tech‑minded problem solver who loves helping people feel confident with new systems. You can translate complexity into clarity, build trust with users of all experience levels, and guide someone step‑by‑step until everything clicks. You enjoy connecting the dots between workflows, data, and business outcomes, and you’re energized by the idea of helping independent business owners run stronger, more organized, more profitable operations.

If that sounds like you,
Dream Maker Bath & Kitchen is looking for our next Technology Coach.

Dream Maker Bath & Kitchen is one of the nation’s most respected home remodeling franchises. Our Home Office team supports 48+ franchise locations across the U.S., with a fully remote staff spanning several states, and even Australia and Ghana. Our culture is our backbone. We operate by a well‑established Code of Values
, emphasizing respect, integrity, personal responsibility, and open communication
. We begin meetings with our values, hire and coach by them, and work hard to ensure our culture remains uniquely collaborative, respectful, and people‑focused, unusual in the remodeling and construction world.

If you want to join a high‑performing remote team where your work genuinely impacts hundreds of people across the network, this is the place.

The Technology Coach is the primary guide for Dream Maker franchise owners and their teams as they implement and fully embrace the Dream Maker technology stack. You’ll blend customer success, SaaS onboarding, systems training, analytics guidance, and day‑to‑day problem solving, all with the goal of helping our franchisees run smoother, more profitable businesses.

Your focus? Making sure Dream Maker locations get the highest possible value from systems, including Job Tread, Quick Books Online, Constant Contact, Zoho Analytics, and other approved tools. This is a fully remote, high‑impact role reporting to the Director of Franchise Operations.

• Lead new franchise owners through a structured, milestone‑based software onboarding journey.
• Configure core systems (Job Tread, QBO, Constant Contact, Zoho Analytics), including mappings, dashboards, integrations, and permissions.
• Train office managers, designers, production managers, and owners on their daily workflows.
• Ensure each new location achieves baseline usage benchmarks before the grand opening.
• Deliver virtual (and occasional in‑person) training, including one‑on‑ones, group sessions, and workshops.
• Create SOPs, how‑to guides, video walkthroughs, and best‑practice resources.
• Support franchise‑wide events: annual Reunion, Next Level Groups, and other training gatherings.
• Collaborate with the Training Department to maintain an up‑to‑date Knowledge Base.
• Serve as a daily resource for system questions, workflow issues, and optimization guidance.
• Analyze franchise performance using Job Tread, QBO, Constant Contact, and Zoho to identify trends and opportunities.
• Coach owners to improve adoption, operational health, job costing accuracy, and lead management systems.
• Coordinate with internal departments to resolve issues and streamline cross‑functional processes.
• Build strong, trusted relationships with franchise owners and Office Managers.
• Conduct recurring check‑ins to review KPIs, data integrity, and system usage.
• Develop action plans for locations falling behind on required software adoption.
• Partner with the Help Desk to triage tickets, identify recurring problems, and improve self‑service tools.
• Maintain clear notes in logs and ticketing systems.
• Provide insight into patterns that should inform future training materials.
• Help franchisees maintain accurate financial and operational data.
• Ensure proper use of cost codes, job costing structures, estimating templates, and workflow steps.
• Assist owners in understanding Zoho dashboards and interpreting network benchmarks.
• Gather system feedback from franchisees and relay it to the Technology & Operations teams.
• Support testing of new releases, integrations, or updates.
• Recommend improvements to onboarding, workflows, and documentation.