Senior Client Services Manager Remote

Job Title:
Senior Client Services Manager

Location:
Remote, US

Exemption Status:
Full-time, Exempt

Impiricus is the first and only AI-powered HCP Engagement Engine. In 2025, Deloitte named Impiricus the #1 fastest growing company in North America for their prestigious Fast 500 list. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to transform how life sciences companies support physicians. We ethically connect HCPs to pharma resources, reduce go-to-market costs and accelerate patient access to the treatments they need.

With our unique access to the largest opted-in network of HCPs, their insights, and clinical expertise, we are the leading provider of AI technology and real-time channels that life science companies need to deliver clear, reliable, and evidence-based resources directly into the hands of HCPs. Guided by a council of 2000+ trusted HCP advisors, we ensure every interaction is clinically meaningful, ethically grounded and leads to better patient care.

who will oversee multiple campaigns in the pharmaceutical space across different therapeutic areas, driving both strategic alignment and execution. This role serves as the project-level lead, partnering closely with the client to ensure projects are strategically planned, executed, and aligned to client brand objectives, all while being delivered on time.

You will act as the primary day-to-day contact, confidently guiding discussions, translating brand goals into actionable plans, and maintaining clear alignment across stakeholders. You will assist in Medical Legal Regulator review submissions and work with the Director and internal teams to ensure accuracy and timely approvals. Working cross-functionally with pharmaceutical clients, agencies, and internal teams, you will proactively manage timelines, anticipate risks, and ensure campaigns progress smoothly and efficiently from kickoff through launch.

• Lead ongoing client relationships at the campaign level, providing proactive communication, clear timelines, and solutions‑oriented problem solving with support from your Director
• Guide client calls, ensure alignment on scope and timelines, and provide written recaps that reinforce accountability and forward progress
• Translate complex, multi‑phase campaign architectures into clear client‑facing timelines and milestone trackers — clients should always know where they are, what’s next, and who owns it
• Display understanding and ownership of the MLR submission and approval processes, acting as the day‑to‑day expert for your campaigns
• Ensure all client‑facing requirements and approvals are tracked and progressing toward launch — initiate status meetings and follow‑ups proactively
• Manage change control processes when scope shifts mid‑campaign — document the impact, re‑align internal teams, and confirm with the client before anything changes

• Maintain and update campaign project plans in Asana across all active accounts, ensuring tasks, owners, and timelines reflect real‑time status throughout the full campaign lifecycle
• Proactively identify and surface blockers, risks, and scope creep across simultaneous active accounts, communicating timeline impact and recommending mitigation plans to your Director
• Manage all projects on time and budget
• Ensure constant, clear communication with internal teams to relay client status updates and relevant aspects of campaign launches
• Draft client‑facing materials including kick‑off decks, status documents, etc., working with the Coordinator and Director to get all materials ready for client
• Own visibility across multiple concurrent campaign work streams, mapping dependencies, critical path, and cross‑functional handoffs across Product, Content, Operations, and Client teams
• Work with the Director and Sales lead to track client KPIs and end‑of‑campaign metrics

• Drive structured launch readiness reviews ensuring each parallel phase — build, review, MLR, QA, deployment — has clear owners and deadlines before kickoff
• Facilitate recurring cross‑functional standups and check‑ins to…