Salesforce Administrator - To - US Shift - Remote

Duties and Responsibilities

• Configure, maintain, and optimize Salesforce Revenue Cloud functionality to support quote-to-cash and revenue operations processes.
• Support Salesforce Contracts administration, including contract lifecycle management and related business processes.
• Administer and maintain Service Cloud and Salesforce Scheduler configurations to support business and customer service operations.
• Create, maintain, and optimize reports, dashboards, and analytics to support operational and business decision-making.
• Design, develop, and maintain Salesforce Flows and automation solutions to improve efficiency and reduce manual processes.
• Manage user accounts, profiles, permission sets, roles, and security controls in accordance with governance requirements.
• Perform data imports, exports, updates, and maintenance activities while ensuring data quality and integrity.
• Support deployment activities using Change Sets and coordinate release management efforts with technical teams.
• Troubleshoot platform issues and provide timely support to end users and business stakeholders.
• Deliver user training, documentation, and support to drive Salesforce adoption and maximize platform value.
• Collaborate with business and technical teams to identify opportunities for process improvements and platform enhancements.
• Maintain system documentation, configuration records, and administrative procedures.
• Stay current with Salesforce platform enhancements, best practices, and emerging technologies.

• Customarily has 35 years of experience administering Salesforce environments, including hands-on experience supporting Salesforce Revenue Cloud, Salesforce Contracts, Service Cloud, and Salesforce Scheduler.
• Experience configuring Salesforce security, automation, reporting, dashboards, data management processes, and governance standards, as well as supporting deployments, release management activities, and end-user adoption within enterprise Salesforce environments.