Remote SaaS Account Manager Job Kenosha Wisconsin USA,IT/Tech

Position: Remote SaaS Account Manager | Growth & Renewals

Integration meets Innovation

At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world.

We are looking for a customer-focused Account Manager to build strong, long-term relationships with our clients and help them achieve success using our products and services. The Account Manager will act as a trusted advisor, ensuring customer satisfaction, driving retention, and identifying opportunities for growth within existing accounts.

What would you do if hired?

Serve as the primary point of contact for assigned customer accounts
Build and maintain strong, long-term client relationships
Understand customer goals, challenges, and business needs
Drive customer adoption, engagement, and overall satisfaction
Manage renewals and proactively address retention risks
Identify and develop upsell and cross-sell opportunities
Coordinate with internal teams (Sales, Support, Product, Professional Services) to deliver a seamless customer experience
Track account health, usage, and performance metrics
Conduct regular check-ins, business reviews, and success planning with customers
Resolve issues and escalate when necessary to ensure timely resolution
Maintain accurate account information and activity in CRM systems

Who are we looking for?

Skills & Abilities

Strong relationship-building skills with the ability to establish trust and credibility at all levels of a customer organization
Excellent written and verbal communication skills, including the ability to explain complex concepts clearly and concisely
Problem-solving skills with the ability to anticipate challenges and proactively develop solutions
Negotiation and influence skills to support renewals, expansions, and customer advocacy
Adaptability and resilience in a dynamic, evolving business environment
Ability to handle difficult conversations professionally while maintaining positive customer relationships

Education & Experience

3+ years of experience in account management, customer success, sales, or another client-facing role
Demonstrated experience managing a portfolio of customer accounts and building long-term relationships
Experience working with cross-functional teams to deliver customer solutions and outcomes
Proven track record of supporting customer renewals, retention, and revenue growth
Experience in a B2B environment;
SaaS or technology industry experience strongly preferred
Familiarity with CRM systems and account management tools (e.g., Salesforce, Hub Spot)
Experience conducting customer meetings, business reviews, and value-driven conversations

Celigo reasonably expects to pay a base salary between $70,000 and $100,000 per year for this position. Actual starting base pay will be determined by skills, experience, geographic location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, benefits, or other perks as outlined in any formal employment offer made.

Celigo is proud to be

A 2025 Gartner Customers’ Choice for iPaaS. The only vendor to receive this award.
Celigo is a Visionary in the Gartner Magic Quadrant for iPaaS for the second consecutive year
Celigo is ranked #1 iPaaS on G2 for multiple quarters and named a Leader in both B2B/EDI and API Management.
Celigo is a leading intelligent automation platform that puts the power of automation in the hands of every team, unifying workflows from the predictable to the fully agentic in a single platform.

Here You'll Experience

Remote-first culture, built on trust, collaboration, and transparency
A high-growth, inclusive work environment where innovation thrives and ideas are implemented
Lightspeed learning opportunities to keep you at the leading edge of your field
Exceptional coworkers who challenge and inspire you daily
Competitive compensation and benefits, including:

Three weeks of vacation (starting year one)
Wellness days and holidays to recharge
Parental leave and a generous benefits package
Monthly tech stipend
Recognition and career development opportunities

Diversity, Equity, Inclusion, and Accessibility

As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with representation from…