Senior Service Desk Technician

Senior Service Desk Technician

Location:

28 State Street; 21st Floor;
Boston, MA 02109 (must be local to Boston, MA 02109).

• Hybrid Approach: 2-3 days onsite (min. of 2 days) and 1-2 days work-from-home.
• Monday thru Friday, 40 hours per week – rarely overtime.
• All locations have validation parking at no cost.
• Client’s end goal is to convert this position to full-time after 3 months on contract.
• This senior role will be the escalation point; must multi-task and wear several hats.
• Ticketing system:
  Jira.
• Top Responsibilities:
  Service Desk triage, Ticket incident resolutions, Service request resolutions, Projects (Company-wide laptop replacements, provisioning laptops, etc.), Inventory and Asset management.

• Service Desk triage.
• Ticket incident resolutions.
• Service request resolutions.
• Projects.
• Inventory management.
• Asset management.

• Bachelor’s degree in IT or equivalent experience.
• ITIL.
• Jira.
• Microsoft Office 365.
• Active Directory.
• CMDB.
• Knowledgebase.
• Asset Management.
• Troubleshooting.
• Customer Service.
• Time Management.

• Pay range: $30.00/hour – $30.00/hour W-2.
• Benefits:
  Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).