CBO Systems Manager

Summary

DASCO is seeking a Central Business Operations Systems Manager to oversee and optimize systems, workflows, and operational technologies supporting the organization’s Central Business Operations teams. This role will serve as a key operational and systems partner across departments, focusing on workflow efficiency, automation, system configuration, reporting, and process improvement initiatives.

This position will support and manage operational platforms including Parachute, Synapse, Coral, Brightree, and related technologies to ensure streamlined workflows, data integrity, and operational effectiveness across the organization.

The ideal candidate is highly analytical, operationally minded, collaborative, and experienced in healthcare systems and workflow optimization.

• Oversee and support operational systems utilized within Central Business Operations
• Serve as a primary systems resource for platforms including Parachute, Synapse, Coral, Brightree, and related technologies
• Partner with operational leadership to improve workflows, automation, and system utilization across departments
• Configure and maintain system settings, workflows, operational rules, and user access
• Identify opportunities to reduce manual work and improve operational efficiency through automation and system enhancements
• Troubleshoot system issues and coordinate resolutions with vendors, IT, and operational teams
• Support system integrations and ensure data accuracy across platforms
• Develop and maintain reporting, dashboards, and operational metrics
• Lead testing, validation, and implementation efforts for system updates, enhancements, and new workflows
• Create and maintain documentation, standard operating procedures, and workflow guides
• Train and support associates and leaders on systems functionality and best practices
• Partner cross-functionally with Revenue Cycle, Clinical, Intake, Documentation, Resupply, Compliance, IT, and Operations teams
• Ensure compliance with HIPAA, company policies, and data security standards
• Participate in operational strategy discussions and continuous improvement initiatives
• Other duties and special projects as assigned

• Bachelor’s degree in Information Technology, Healthcare Administration, Business, Operations, or related field preferred

• Experience with Brightree, Parachute, Synapse, Coral, or similar healthcare technology platforms preferred
• Experience with workflow automation, reporting, operational analytics, or process improvement initiatives preferred
• Strong project management and organizational skills
• Advanced problem-solving and analytical abilities
• Strong communication and collaboration skills
• Proficiency in Microsoft Office Suite, particularly Excel and reporting tools

• Strong understanding of healthcare operational workflows and systems
• Ability to analyze processes and drive operational efficiencies
• Ability to manage multiple projects and priorities simultaneously
• Strong attention to detail and process ownership
• Ability to work independently while partnering cross-functionally
• Strong troubleshooting and critical‑thinking skills
• Ability to adapt and thrive in a fast‑paced, evolving environment

This is a full‑time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

None

Remote, Work from Home, Hybrid

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is generally required to sit; frequently stands and bends, may climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 150 pounds.

Specific vision abilities required by this job include both close and distance vision, color and peripheral vision, depth perception and ability to adjust focus.

Travel may occasionally be required for this position…