Remote Project Manager

Project Manager (6 Month Contract)

A division of Harris;
Systems & Software - Winooski, VT/Remote

Systems and Software is a software development company headquartered in Winooski, VT, focused on delivering scalable customer service solutions to the utility industry. Our reputation is built on market‑leading software, exceptional solution delivery, and customer focus.

For a utility, a Customer Information System (CIS) is more than a collection of records; it’s a lifeline between the utility and its most important asset, its customers. From turn‑on to move‑out, it has a major impact on the customer experience. Through our flagship product, en Questa, we deliver an intuitive design combined with powerful technology to meet the modern consumer’s expectations and allow utilities to build future programs and initiatives.

Remote role welcomes candidates anywhere in Canada and the US. This opportunity can be performed remotely or from our office in Winooski, VT. Travel may be as high as 75%.

Salary: 40K – 50K

• Project Coordination & Management:
  Coordinate components of utility CIS software implementation projects, ensuring alignment with organizational goals.
• Maintain and update detailed project plans, timelines, and budgets to keep projects on track.
• Identify and report issues, risks, or delays in a timely manner to the PMO Manager and stakeholders for resolution.
• Provide clear communication and regular updates on project progress to the PMO Manager and project teams.
• Process Support & Standardization:
  Assist the PMO Manager in maintaining project management documentation and processes to ensure consistency across projects.
• Adhere to established project management methodologies, including Waterfall and Agile, and support continuous improvement initiatives.
• Ensure compliance with project management practices and help identify areas for administrative efficiency.
• Stakeholder Communication:
  Maintain consistent communication with internal teams, including R&D, Sales, and Delivery, to ensure alignment on project tasks.
• Financial Tracking & Reporting:
  Assist in monitoring project budgets, ensuring expenses are tracked against financial goals, track and report on project status, timelines, and financials, generating regular status reports for the PMO Manager, and collaborate with finance teams to verify financial data aligns with forecasts.
• Performance Monitoring:
  Track key performance indicators (KPIs) such as project delivery timelines and budget variance, analyze project execution data to contribute ideas for enhancing team efficiency, support the PMO Manager in preparing project status updates and gathering data for issue escalation, and participate in client‑facing discussions, documenting meeting minutes and action items to ensure customer satisfaction.

• 1–3 years of experience in project management or a related role, preferably within software implementations or technical environments.
• Experience managing project budgets ranging from $10k to over $2.5M.
• Familiarity with project management tools such as Jira, Spira, Confluence, SharePoint, and Clarizen.
• Basic understanding of Waterfall project management; exposure to Agile methodologies is a plus.
• Experience tracking project financials or budgets is preferred.
• Strong verbal and written communication skills, with the ability to engage effectively with team members and customers.
• Ability to work collaboratively and manage tasks with guidance.
• Strong problem‑solving abilities with a focus on learning and delivering results.
• Experience working in a team‑oriented environment, collaborating with cross‑functional groups such as Sales, R&D, and Delivery.
• Detail‑oriented with a strong focus on organization and process.
• Position may require travel as high as 75% in North America without restriction.
• Frequent communication through Teams, phone calls, and email to stay connected with remote teams and leadership.

• The opportunity to work on challenging projects.
• Three weeks’ vacation and five personal days.
• Comprehensive Medical, Dental and Vision coverage from your first day of employment.
• Employee stock ownership and RRSP/401k matching programs.
• Flexible work options (and some pretty cool offices!).