Microsoft Dynamics 365​/Business Analyst

Role
:
Dynamics 365 Functional / Business Analyst

Location
:
Trenton, NJ (Hybrid)

Duration
:
Long-term (12+ months)

3 days a week on‑site (8:00–4:30) physically in Trenton, NJ; 2 days remote. Government position; remote work days are limited to 2 and are non‑negotiable.

As a Dynamics 365 CRM Business Analyst, your primary responsibility is to bridge the gap between business requirements and technical implementation within the Dynamics 365 Customer Relationship Management (CRM) system. You will work closely with stakeholders, such as business users, project managers, and developers, to gather and analyze business needs, define system requirements, and design efficient solutions using Dynamics 365 CRM.

• Requirement Gathering: collaborate with business users to elicit, document and prioritize their CRM system requirements; conduct interviews, workshops, and analysis to understand business processes, goals, and challenges.
• System Analysis and Design: translate gathered requirements into functional specifications, identify gaps, propose solutions, and design business processes and workflows within Dynamics 365 CRM.
• Testing and Quality Assurance:
  
  develop and execute test plans to validate the functionality and performance of the Dynamics 365 CRM system; identify and resolve issues or defects through testing and collaborate with development teams to ensure high‑quality implementation.
• User Training and Support: provide training and support to end‑users on effectively using the Dynamics 365 CRM system; assist with user adoption, answer queries, and troubleshoot issues to ensure smooth system operation.
• Documentation and Reporting: prepare comprehensive documentation, including functional specifications, user guides, and training materials; generate reports and analyze system data to provide insights and recommendations for process improvement.
• Collaboration and Communication: act as a liaison between business stakeholders, project managers, and technical teams; facilitate effective communication, manage expectations, and ensure alignment between business goals and technical solutions.

• Strong understanding of CRM concepts, business processes, and best practices.
• Proficiency in Dynamics 365 CRM.
• Analytical, problem‑solving, and communication skills.
• Background in business analysis, CRM implementation, or related roles.