Enterprise Solutions Engineer

Enterprise Solutions Engineer

We’re seeking a sharp, trusted, and highly autonomous Enterprise Solutions Engineer to help drive Ninja One’s expansion into the enterprise market. This builder role gives you the opportunity to shape how we engage complex accounts, scale technical wins, and define what great looks like in enterprise pre‑sales.

• Own the full pre‑sales technical experience for enterprise accounts—guiding prospects through evaluation, product demos, architecture design, and proof‑of‑concept stages.
• Collaborate closely with Account Executives and Sales Leadership to drive growth and align technical value to business goals.
• Partner with onboarding and Customer Success teams to accelerate time‑to‑value and ensure long‑term adoption success.
• Support the review and alignment of technical content within RFPs and RFIs without owning full proposal management.
• Serve as a strategic voice between Sales and Product—surfacing feedback, identifying feature gaps, and influencing roadmap direction.
• Build and maintain reusable technical assets including lab environments, demo flows, battle cards, and scripts to support a scalable AE‑to‑SE model.
• Represent Ninja One at enterprise‑facing industry events, conferences, and customer forums.
• Help shape the future of the Enterprise SE function as a founding member of the team, contributing to playbooks, processes, and cross‑functional alignment.

• Proficiency in Windows environments (registry, services, performance troubleshooting).
• Familiarity with Linux/macOS systems and basic command‑line troubleshooting.
• Strong understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections.
• Hands‑on experience with RMM tools, ITSM platforms, and endpoint lifecycle management.
• Scripting experience in Power Shell, JavaScript, and/or VBScript is strongly preferred.
• Comfortable navigating complex IT ecosystems and integrating with existing infrastructure.
• Experience with Salesforce, Jira, Highspot, or equivalent systems is required.

• 10+ years in a pre‑sales engineering, solutions architecture, or technical consulting role supporting enterprise B2B SaaS customers.
• Evolved from a technical background (e.g., TAM, support, systems engineer), with practical insight into IT operations at scale.
• Strong communicator with executive presence—able to tailor messaging for admins, architects, and senior business stakeholders.
• Brings deep domain knowledge in enterprise IT operations, RMM, endpoint management, and ITSM‑adjacent platforms.
• Understands how IT teams evaluate, implement, and scale solutions—with insight into the limitations of legacy platforms and the shift toward unified, modern alternatives.
• Known for high emotional intelligence, technical credibility, and a customer‑first mindset.
• Operates well in ambiguity and brings a builder’s mentality to scaling people, processes, and tools.
• Bachelor’s degree preferred but not required. Technical certifications (e.g., CISSP, Security+, cloud architecture) are a plus.

We are flexible on remote work from home for candidates located in the USA in the following states: CO, FL, GA, IL, KS, MD, NJ, NC, TN, VA. Priority will be given to applicants who reside in Denver, Tampa, Raleigh, Charlotte, St. Louis Metro (IL residence required), Chicago Metro, and Atlanta, or who are willing to relocate unassisted.

Up to 30%, including strategic customer meetings, industry events, and team collaboration.

• Medical, dental, and vision insurance.
• 401(k) plan.
• Life insurance coverage.
• Unlimited paid time off (PTO).
• Growth and advancement opportunities.

For roles based in California, Colorado, Maryland, New Jersey or Washington, the base salary hiring range is $140,000 to $200,000 per year with On Target Earnings of $140,000 to $200,000 per year. Starting pay depends on location, market demands, experience, knowledge, and skills.

This position is NOT eligible for visa sponsorship.

Due to operational policies, Ninja One is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self‑relocate.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.