Desktop Technical Specialist; Hybrid Workplace

Overview

Department Information

The Governor's Office of Information Technology (OIT) focuses on improving lives of Coloradans through innovation and collaboration. We are building a leading government IT organization by reimagining how we support agencies, creating first-of-their-kind applications, and fostering an inclusive, collaborative culture. We are seeking to provide equitable access to services.

TERM LIMITED POSITION:
This position is term limited with an anticipated end date of June 30, 2027. This position is eligible for State employee benefits and may be extended as the situation warrants. This video explains the benefits of working at the State of Colorado on a term limited basis.

IMPORTANT NOTE:

Please review your application to ensure completion. For the most equitable applicant experience, OIT’s hiring team considers only the contents of your application to review qualifications. Please do not include attachments (such as resume or cover letter) with your application as these items are not used by OIT’s hiring team.

Are you a user-focused Desktop Technical Specialist, passionate about IT and public service? We offer this term-limited opportunity for a highly motivated entry-level individual who is looking to grow skills while providing critical, targeted Tier I/II desktop support.

• Identify, evaluate, implement, and manage support requests; determine the best troubleshooting methodology to resolve issues.
• Empower users to fully utilize technical resources and improve government services for Coloradans.
• Support a diverse group of users (desktop, laptop, tablet) and resolve problems in production environments (e.g., Microsoft, Adobe, Java, and others).
• Monitor and follow up on assigned incidents, problems, and change orders.
• Provide targeted hardware and software support remotely and in person.
• Manage asset information systems.
• Deploy new computers and rebuild existing computers.

This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for proven experience, knowledge, and skills) are as follows:

• One year of professional experience in an occupational field related to the work assigned to the position, including Deskside Services support.

• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be credited towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
• If the minimum qualifications include a degree requirement, additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

• Experience using, deploying, and supporting Microsoft Windows Desktop Operating Systems and Microsoft Office Professional.
• Knowledge of ticket-based incident support systems.
• Operational experience configuring, deploying, and managing desktops, laptops, and tablets in LAN/WAN environments.
• Experience with basic troubleshooting methodologies for hardware, software, and end-user issues.

TERM LIMITED POSITION:
This position is term limited with an anticipated end date of June 30, 2027. The position is eligible for State employee benefits and may be extended as needed. OIT employees must comply with screening procedures at state agency locations; a pre-employment background check will be conducted. Post-employment checks may be required for specific agencies, which may include a polygraph exam, fingerprint checks, reference checks, and a drug test.

Travel within Colorado may be required; on-call duties may be required.

Remote work rules:
All remote work must be performed from within Colorado. Candidates from out of state must relocate to Colorado on day one. Visit our

How to Apply

page to learn about the application process and what to expect after you apply.

The State of Colorado is committed to equal opportunity and hiring based on merit. The Governor's Office of Information Technology is committed to inclusion and will provide reasonable accommodations for applicants with disabilities. For accommodation requests, contact ADA Coordinator at  or .

This posting may be used to fill multiple vacancies. The Governor's Office of Information Technology does not offer sponsored visas. Each agency’s contact information varies; view the full official job announcement for details.