Digital Transformation Product Manager

Overview

ACDI is a rapidly growing professional services company that sells and supports dynamic print management, capture, electric vehicle charging, and cost-recovery solutions to streamline office technology and the document lifecycle in a distributor-reseller environment. We have channel distribution and development partnerships with many of the largest copier and printer manufacturers worldwide. From hardware payment solutions, proximity card readers, and EV charging stations to digital workflow automation, fleet management, and analytics software, ACDI’s portfolio pairs with its industry-leading project coordination, installation, marketing, and sales expertise.

This is a remote position.

The Digital Transformation Product Manager owns and drives ACDI’s digital transformation product strategy, overseeing the full product lifecycle for Scanshare and related capture and workflow automation solutions. This role serves as the primary voice of the product, translating feedback from dealers, partners, and internal teams into roadmap priorities, feature enhancements, and market differentiation. Working closely with OEM partners and Scanshare development teams, this Product Manager ensures alignment, release readiness, and consistent delivery across regions.

The role also supports go-to-market strategy, evaluates emerging technologies, and identifies new revenue opportunities that strengthen ACDI’s long-term leadership in digital workflow automation.

• Own and maintain the Digital Transformation product roadmap, aligning priorities with Scanshare leadership and ACDI strategic objectives
• Define and manage the full product lifecycle, from initial introduction and enablement through sunset or end of life
• Translate dealer, partner, sales, services, and support feedback into actionable product enhancements and prioritization decisions
• Evaluate, recommend, and validate complementary technologies, integrations, and vendor relationships to expand ACDI’s capture ecosystem
• Lead competitive and market analysis to identify trends, gaps, and differentiation opportunities within workflow, capture, and document automation markets
• Collaborate with OEM partners and dealers to ensure alignment with embedded strategies and vertical market requirements (education, healthcare, government)
• Partner with marketing to develop go-to-market messaging, positioning, and product collateral that clearly articulates value and differentiation
• Support pricing, packaging, and licensing strategy discussions to ensure competitiveness and scalability
• Serve as the internal voice of the product, ensuring sales, services, support, and marketing teams are aligned on capabilities, differentiators, and roadmap direction
• Establish and maintain a consistent cadence of internal communication, including monthly product updates, roadmap briefings, and success metrics
• Collaborate with training and support teams to ensure all documentation, learning materials, and enablement assets reflect current functionality and best practices
• Coordinate with technical specialists to ensure consistent pre-sales and post-sales delivery standards across all regions
• Act as the primary liaison between ACDI and Scanshare product and development teams for roadmap discussions, feature validation, and strategic escalations
• Develop and maintain structured feedback channels for field engineers, technical sales specialists, and post-sales teams
• Track and manage escalated product issues that impact reputation, adoption, or customer satisfaction, ensuring clear communication and resolution
• Collaborate with Scanshare technical leadership on joint testing processes, documentation standards, and release readiness criteria
• Define, track, and report on key performance indicators (KPIs)
• Present regular updates to leadership and internal stakeholders
• Lead exploration and validation of AI-driven capture workflows, cloud-native automation, and emerging licensing or consumption models
• Identify new revenue opportunities by integrating digital workflow solutions across ACDI’s product portfolio
• Proactively recommend innovations that…