HTG Digital - Sr IT Business Analyst; Worcester Hybrid OR Remote

The Hanover has been committed to delivering on our promises for more than 170 years, living our values daily by demonstrating care through sustainability initiatives and an inclusive corporate culture.

Senior IT Business Analyst – Worcester, MA office or remote work location. Full‑time, exempt role.

We are seeking an advanced‑level IT Business Analyst with strong data analysis and data mapping experience to support systems driving business outcomes for our Claims organization. This role offers a unique opportunity to partner closely with both business and technology stakeholders and is ideal for an experienced Hanover employee looking for a new, creative challenge.

The Senior IT Business Analyst serves as a key liaison between business and technical teams, supporting objectives within the Claims organization. Responsibilities include researching, gathering, prioritizing, documenting, and communicating business needs and requirements, and building strong relationships with business partners by demonstrating a deep understanding of applications, systems, and products.

The ideal candidate is detail‑oriented, analytical, and a strong problem solver with excellent communication and collaboration skills. You will leverage these strengths to partner effectively across teams to develop requirements and deliver solutions to complex business challenges.

• Collaborate with business partners, project teams, IT colleagues, and external vendors to ensure clear understanding of business problems, desired outcomes, and scope.
• Provide technical expertise across Claims and Infrastructure systems, understanding the relationships between business processes, data, and supporting technology.
• Serve as a project lead on small to medium‑sized initiatives and technology‑driven efforts.
• Gather, analyze, and document business and technical requirements.
• Lead the design, testing, and implementation of solutions.
• Identify business priorities and advise stakeholders on potential solutions and technical constraints.
• Ensure adherence to data governance standards, including how data is captured, stored, structured, and shared.
• Develop and apply specialized skills in business systems analysis and data analysis.

• Bachelor’s degree in a related field or equivalent experience.
• 5+ years of relevant professional experience.

• Advanced Data Acumen:
  Proficiency in data management, tools, and database concepts; experience with Claims ODS and EDW is a plus.
• Data Governance Knowledge:
  Understanding and application of data standards within business functions.
• Relationship Management:
  Proven ability to collaborate effectively with business and IT partners to drive successful outcomes.
• Analytical Thinking:
  Ability to break down complex problems and apply structured problem‑solving techniques.
• Communication
  
  Skills:
  
  Strong written and verbal communication abilities.
• Information Gathering:
  Skilled at conducting in‑depth research, asking insightful questions, and uncovering critical details.
• Self‑Management:
  Strong organizational skills, adaptability to changing priorities, and confidence in meeting performance expectations.

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On‑site medical/wellness center (Worcester only)

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at  and include the link of the job posting in which you are interested.