Quality Assurance Director

Position: Quality Assurance Director (Payments)
Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Quality Assurance Director within PNC's C&IB organization, you will be based in Pittsburgh, PA or Dallas, TX or Simi Valley, CA

Domain Director, Quality Engineering - Payments, Treasury Products, and Services & Implementations

Role Summary

The Director, Quality Engineering for Payments, Treasury Products, and Services & Implementations is accountable for end to end quality across transaction platforms, treasury product capabilities, and client onboarding/implementation efforts. This role provides senior engineering leadership to embed quality early and consistently across product delivery and client facing execution through prevention focused practices, data informed test strategy, and strong delivery controls. The objective is consistent release confidence, client readiness, and operational stability across this domain.

Reporting Line & Scope

* Reports to:

Head of C&IB Quality Engineering

* Leads: QE Managers / Senior Managers, QE Leads, Architects, ICs (employees and contractors)

* Scope:
Payments platforms, treasury product capabilities, and services/implementation delivery; onshore/offshore teams; vendor engagement as applicable

* Key partners:
Engineering Leaders, Product Leadership, Services & Implementation Leaders, Architecture, Platform Engineering, Dev Ops/SRE, Risk & Control

Domain Context

This role spans platforms and services that are high impact, integration heavy, and client critical.

* Platform stability and transaction accuracy

* Product configuration and entitlement correctness

* Client onboarding, migrations, and change implementations

* Downstream integrations and operational readiness

Quality expectations must align to business criticality, production impact, and client experience.

Key Accountabilities

* Own quality outcomes across payments processing, treasury products, and services/implementations

* Define and execute integrated test strategies covering product builds, configurations, and client onboarding activities

* Establish release and implementation readiness standards aligned to change risk and client impact

* Drive intelligent, data driven automation strategies focused on high risk and repeatable scenarios

* Ensure strong delivery governance, risk visibility, and audit ready execution practices

* Lead managers, capacity planning, and vendor accountability across the domain

Responsibilities

* Set domain testing standards across functional, integration, and non functional validation

* Partner early with engineering, product, and services leaders to improve requirements clarity and testability

* Coordinate with platform and enablement teams to mitigate environment and test data constraints

* Lead root cause analysis for production issues and client escalations; drive systemic remediation

* Provide leadership reporting on quality posture, readiness, and delivery risk

Success Measures

* Reduced production and post implementation client defects

* Improved release and implementation readiness confidence

* Increased automation effectiveness and improved signal quality

* Fewer late cycle surprises and escalations

* Improved operational stability across payments and treasury solutions

Qualifications

* 15+ years in Quality Engineering / Software Engineering

* 8-10+ years leading managers and enterprise scale delivery

* Strong experience with automation at scale, complex integrations, and CI/CD quality practices

* Proven ability to influence senior engineering and product leaders

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this…