Field Service Engineer II

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.

Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada.

Why Secur-Serv?
Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.

• We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
• Plan for your future with Secur-Serv's 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
• Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.
• Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250, or use our Linked In Learning platform to develop your skills and career.

This is a remote, work-from-home position requiring you to travel to client sites in the Dallas-Fort Worth, TX metroplex.

Position Summary
The Field Service Engineer is responsible for the design, implementation, maintenance, and support of enterprise-level network infrastructure. Will act as a technical resource within the network engineering team, assisting in the planning and execution of network projects, troubleshooting complex network issues, and ensuring high levels of network performance and security. The role also involves contributing to documentation, change management, and adherence to industry best practices.

Essential Responsibilities

• Install, maintain, and troubleshoot computers
• Create customer documentation for customer projects
• Install and configure systems
• Server and Network Maintenance
• Client end user support
• Participate in hardware and software rollouts, end of lease upgrades, and critical projects to maintain the technology readiness within the organization
• Manage and monitor status of Server backups
• Respond to user's needs and questions
• Participates on initiatives, with deliverables and meets quality standards, on time
• Leads cross-functional initiatives, with deliverables and meets quality standards, on time
• Creates System Design Documents
• Estimates system level and enterprise solution work efforts
• Delivers personal tasks on time and leads the delivery of tasks for natural or cross-functional workgroup
• Designs, develops and implements complex business rules
• Responsible for fulfilling end-user requests
• Provide off-hour coverage and emergency support as needed
• Keep an inventory of all electronic components
• Routinely operates under deadlines and may be subject to extreme workloads
• Periodically provides guidance to and assists in training less experienced individuals
• Works independently

Requirements

• High school diploma or GED
• Minimum 5 years of proven hands-on network engineering experience
• Travel (Daily, local commute)
• Strong knowledge in multiple infrastructure and internetworking methodologies
• Technically proficient in switching, routing, security policy (firewall), and load balancing technologies; acts as internal consultant
• Strong focus on network security and segmentation, with the ability to support environments subject to multiple, industry-specific compliance
• Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
• Solid understanding of the OSI or TCP/IP model
• Excellent business acumen
• Solid organizational skills and ability to effectively prioritize a high volume of incoming requests
• Ability to work on a flexible schedule (occasional Saturdays and evenings)
• Excellent communication and facilitation skills
• Excellent customer service skills and the ability to work with a strong sense of urgency
• Hands-on experience with monitoring, network diagnostic and network analytics tools
• Proficiency with the following devices (ability to design, implement, and support):
  • Cisco Catalyst switches
  • Cisco Nexus switches
  • Cisco ASA-X Firewalls
  • Cisco FTD Firewalls with IDS/IPS & FMC
  • Cisco ISR
    4451-X
  • F5 BIGIP I Series Load Balancers w/ VCMP
  • Aruba Wireless Infrastructure (IAP)

Preference Experience / Skills

• Experience with critical facilities (electrical, HVAC, physical security)
• Strong understanding of Virtualization environments (ESXi and Hyper-V)
• Strong understanding of computer communications, networks and protocols
• Knowledge in…