Laptop Refresh Deployment Technicians

Overview

Laptop Refresh Deployment Technicians

Washington, DC

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

We are seeking detail-oriented Laptop Refresh Deployment Technicians to support a large-scale laptop replacement initiative. The technician will be responsible for deploying new Windows 11 laptops, installing and configuring applications, migrating user data, and ensuring a seamless transition from existing devices to new equipment. This role requires strong customer service skills, technical troubleshooting abilities, and the ability to work efficiently in a fast-paced deployment environment.

Responsibilities

* Deploy and configure new Windows 11 laptops for end users.

* Install, update, and verify required software applications and security tools.

* Transfer user data, documents, desktop files, bookmarks, and other business-critical information from existing devices to new laptops.

* Configure user profiles, email, printers, network connectivity, and company-standard settings.

* Validate that all applications, files, and system functionality are operating correctly before delivery.

* Coordinate laptop swaps with end users and provide basic orientation on new devices as needed.

* Troubleshoot hardware, software, and migration-related issues during deployment.

* Maintain accurate deployment records, asset tracking information, and project documentation.

* Backup and securely handle sensitive user data in accordance with company policies.

* Collect, inventory, and prepare old devices for return, redeployment, or disposal.

* Escalate complex technical issues to senior support staff or project leadership.

* Adhere to deployment schedules and project timelines.

* Other duties as assigned.

Qualifications

* High school diploma or GED equivalent

* 1+ years of experience in desktop support, IT deployment, or technical support.

* Experience installing and configuring Windows operating systems, preferably Windows 11.

* Experience with data migration and user profile transfers.

* Must be a U.S. citizen and able to obtain Public Trust Clearance

Preferred Qualifications:

* Familiarity with Microsoft Office 365, Active Directory, and common business applications.

* Basic understanding of computer hardware, networking, and troubleshooting techniques.

* Strong organizational skills and attention to detail.

* Associate degree in Information Technology preferred.

* Experience supporting large-scale hardware refresh or deployment projects.

* Familiarity with imaging tools such as Microsoft Deployment Toolkit (MDT), SCCM/MECM, Intune, or Autopilot.

* CompTIA A+, Microsoft, or other relevant certifications.

* Experience with asset management and inventory tracking systems.

Knowledge, Skills, and Abilities:

* Ability to obtain Public Trust

* Excellent customer service and communication skills.

* Ability to lift and transport computer equipment up to 40 pounds.

* Ability to work independently and as part of a deployment team.

* Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment

* Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals

* Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.

* Excellent skills in Microsoft Word, Excel, and other Office applications

* Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.

* Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.

* Good problem-solving skills; ability to visualize a…