Business Apps Analyst - Healthcare IT Systems; Hybrid, Ohio

Business Apps Analyst - Healthcare IT Systems (Hybrid, Ohio)

Prior experience with healthcare IT systems (e.g. claims management, enrollment management, utilization management) is essential and required.

Employee must be within driving distance of the Columbus, Ohio region, in order to make on-site visits once per quarter. The rest of the time is work-from-home.

Establishes and maintains a consultative partnership with a business area/user clients providing operational functional knowledge supporting the development of new/improved capabilities; translating business requirements to functional requirements, and identifying, defining and developing solutions to application and system problems. Serves as a primary contact and resource, by representing and interpreting client needs to technical staff and ensuring solutions meet overall client business needs and expectations.

Possesses a thorough and sound understanding of the business operations and functional area in order to appropriately evaluate and analyze business work flow and recommend alternative approaches in developing process improvement. Work activities require competency in the application supported. Strong communication and facilitation skills are needed to interface with varied interests and audiences, and solid analytical and problem solving skills to effectively develop solutions to application / process issues and maximize application capabilities in order to meet the clients' business needs.

Incumbents have generally functioned in the capacity of a “super-user.” At this level, the position requires a high degree of independence and is viewed as a trusted resource to clients and other team members. Works with enterprise, regional or local level applications that may be deployed across multiple ministries organizations and geographic locations.

Interfaces with business owners to understand, define and translate business requirements into functional specifications. Serves as a liaison between the client and the technical support staff. Works extensively with the home office business partners.

Researches and evaluates operational/functional area work-flow, investigates practices, processes and procedures; meets with decision makers and clients to define business requirements. Analyzes current business system issues and develops process improvement and participates in best practice. Provides guidance in the alignment of learning strategies for new projects and process improvement initiatives.

Works with clients to define business problems/issues and desired outcomes. Develops recommendations on alternative approaches and possible opportunities, while determining impact and long-term viability of solutions.

Develops and maintains medium complex detailed project plan outlining steps and timetables for completion; conducts process flow mapping and gap analysis; assists with conversion initiatives; cutover preparation and testing; monitors project progress and provides status reports to management and clients. Develops detailed functional specifications and training documentation.

Facilitates meetings, demos and training sessions with clients either in person or via Centra sessions, e‑mail and phone. Works with clients to implement new/upgraded applications. Provides guidance and training to ensure a smooth transition. Provides significant interactive and collaborative partnerships with home office business partners.

May provide training readiness for specific application implementations. Conducts needs assessment to determine training solutions; designs, modifies, or assists in the development of customized educational programs. Prepares materials, guides, job aides learning modules; conducts training utilizing various delivery methods and techniques.

Plans, coordinates and monitors testing events. Develops test plans; creates test scripts and facilitate testing involving other TIS team and clients. Develop on‑call support materials and job aids. May participate in regression testing and preparing environment for training readiness.

Monitors and provides support to team members in resolving customer issues…