Desktop Engineer 3rd Nightshift - NEWARK, NJ/Onsite & remote
Remote / Online - Candidates ideally in
Newark, Essex County, New Jersey, 07175, USA
Listed on 2026-06-13
Newark, Essex County, New Jersey, 07175, USA
Listing for:
STI
Contract, Remote/Work from Home
position Listed on 2026-06-13
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Description
We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.
Responsibilities- Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.
- Utilize ticketing system to track email submissions and manage phone support efforts.
- Manage Windows Active Directory and Exchange.
- Work closely with other IT employees on system maintenance and configuration projects.
- Collaborate with employees on interdepartmental projects.
- Maintain accurate asset‑management records.
- Work with vendors and manufacturers on repair and maintenance of IT equipment.
- College degree and/or 4‑6 years’ experience providing end‑user support.
- Ability to help employees solve hardware and software problems and fulfill requests.
- Experience with Windows Active Directory and Office 365.
- Experience troubleshooting network issues in large office/enterprise setups.
- Experience supporting and troubleshooting printer systems.
- Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts.
- Strong customer service and communication skills.
- Experience taking user calls utilizing an IVR system, preferably Avaya.
- Must be able to cover one weekend shift and holidays that land on your coverage days.
- Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges & escalations is a plus.
- MDM experience, specifically Airwatch, is a plus.
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