Field Service Engineer II

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.

Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada.

Remote, work-from-home position requiring you to live and travel to client sites in the Dallas-Fort Worth, TX metroplex.

The Field Service Engineer is responsible for the design, implementation, maintenance, and support of enterprise-level network infrastructure. Will act as a technical resource within the network engineering team, assisting in the planning and execution of network projects, troubleshooting complex network issues, and ensuring high levels of network performance and security. The role also involves contributing to documentation, change management, and adherence to industry best practices.

• Install, maintain, and troubleshoot computers
• Install and configure systems
• Server and Network Maintenance
• Participate in hardware and software rollouts, end of lease upgrades, and critical projects to maintain the technology readiness within the organization
• Manage and monitor status of Server backups
• Respond to user’s needs and questions
• Participates on initiatives, with deliverables and meets quality standards, on time
• Leads cross-functional initiatives, with deliverables and meets quality standards, on time
• Creates System Design Documents
• Estimates system level and enterprise solution work efforts
• Delivers personal tasks on time and leads the delivery of tasks for natural or cross-functional workgroup
• Designs, develops and implements complex business rules
• Provide off-hour coverage and emergency support as needed
• Keep an inventory of all electronic components
• Routinely operates under deadlines and may be subject to extreme workloads
• Periodically provides guidance to and assists in training less experienced individuals
• Works independently

• High school diploma or GED
• Minimum 5 years of proven hands-on network engineering experience
• Travel (Daily, local commute)
• Strong knowledge in multiple infrastructure and internetworking methodologies
• Technically proficient in switching, routing, security policy (firewall), and load balancing technologies; acts as internal consultant
• Strong focus on network security and segmentation, with the ability to support environments subject to multiple, industry-specific compliance
• Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
• Solid understanding of the OSI or TCP/IP model
• Excellent business acumen
• Solid organizational skills and ability to effectively prioritize a high volume of incoming requests
• Ability to work on a flexible schedule (occasional Saturdays and evenings)
• Excellent communication and facilitation skills Preference Experience / Skills
  • Experience with critical facilities (electrical, HVAC, physical security)
  • Strong understanding of Virtualization environments (ESXi and Hyper‑V)
  • Strong understanding of computer communications, networks and protocols
  • Knowledge in Storage/SAN, Compute, and .NET Web Application management
  • Knowledge of Cisco Meraki and Firewall Programming
  Benefits
  • We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company‑paid life insurance, and company‑paid short‑ and long‑term disability coverage.
  • Plan for your future with Secur‑Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
  • Participate in our company wide well‑being program that also serves to lower your annual health insurance premiums.
  • Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250, or use our Linked In Learning platform to develop your skills and career.