AVP, Risk Management Systems Business Analyst

Role Summary/Purpose

We are seeking a highly motivated and detail-oriented individual to join our dynamic team as a Sr. Business Analyst. As a key member of the GRC Risk Management Systems team, you will play a critical role in understanding and driving the organization’s risk management goals. This is an excellent opportunity for a professional looking to grow in the financial industry while contributing to the organization’s data‑driven decision‑making processes.

• Advocate for use of the GRC technology platform as the optimal tool for risk and governance program activities and system of record.
• Partner with internal and external stakeholders to enable different departments to identify, understand and manage key organizational risks holistically.
• Develop features/user stories and support review of QA test scripts, lead UAT and regression activities, and release validation.
• Identify process improvement, user experience, design, and technical system and architecture opportunities to support risk and governance programs.
• Drive business requirements to ensure data integrity, usage, and flow are well understood and agreed upon by business partners during grooming.
• Maintain a well‑groomed backlog, participate in Agile rituals and serve as the voice of the business for GRC.
• Support build and prioritized sequence of the backlog to drive a defined product roadmap, collaborating with stakeholders on defining and documenting requirements.
• Support the day‑to‑day management and operation of Synchrony’s GRC risk technology platform, as required.
• Work with IT and business teams, as required.
• Perform other duties and/or special projects as assigned.

• Bachelor’s degree in a relevant field such as Business Management, Information Technology, or Finance; or in lieu of a Bachelor’s degree, 7+ years of experience in software development and/or life‑cycle management including design, QA, UAT, and project management.
• 4+ years of experience in software development and/or life‑cycle management including design, QA, UAT, and project management in a financial or technology related area.
• 4+ years of experience with operational risk management techniques including development of process flows, identification and assessment of risks and controls, testing and monitoring procedures, and development of related metrics.
• Experience working in any eGRC platform (Service Now, Archer, SAI
  360, Metric Stream, Audit Board, etc.).
• Strong analytical and problem‑solving skills with attention to detail.
• 2+ years of working with advanced Excel functions and formulas including pivot tables, VLOOKUP, macros, and charts.
• 5+ years of project management experience.
• Ability and flexibility to travel for business as required.

• Ability to lead and manage projects to completion, especially managing multiple projects simultaneously with minimal supervision.
• Experience driving/identifying validation scenarios for UAT with product owners.
• Experience working with product owners/SMEs in eGRC domain for solutions such as TPRM, issues management, RCSA, business continuity management, compliance, audit.
• Problem solver with ability to promote collaborative problem solving.
• Effective communication skills and ability to work collaboratively in a team environment in an offshore/onshore model.
• Minimum 4+ years of experience in risk/banking/credit‑card industry.
• Track record of creative problem solving and ability to thrive in a cross‑functional and virtual environment.
• High energy, self‑motivated, with strong communication skills (verbal and written).
• Proficient with Agile software development framework both Scrum and Kanban.
• Proficient in documenting process flows, epics, features, user stories.
• Experience working with a global team.

Grade/Level: 10. The salary range for this position is 75,000.00 – USD annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro, and Seattle.

We’re proud to offer flexibility. At Synchrony, you can work from home near one of our hubs or from one of our offices. You will be required to commute to your nearest hub (either virtual or physical) for in‑person engagement activities such as regular business or team meetings, training, and culture events.

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.