IT Systems Coordinator

About Tekmetric

Tekmetric is the all‑in‑one, cloud‑based platform that helps auto repair shops run smarter, grow faster, and serve customers better.

We're looking for a detail‑driven IT Systems Administrator to own the architecture, security, and day‑to‑day operations of our IT environment. This role spans endpoint management, identity and access, office network infrastructure, hardware lifecycle, onboarding and offboarding, and compliance evidence. The position requires collaborating closely with Security and HR in a SOC 2 and ISO 27001 environment and includes travel as an expected part of the role.

• Provide remote and onsite technical support, laptop refreshes, and troubleshooting for a hybrid and distributed workforce.
• Deploy and maintain macOS and Windows devices through modern MDM tooling, monitor endpoint health, and remediate devices flagged by EDR or compliance tooling.
• Administer Google Workspace and Google Cloud, including overall architecture, security, and operations, alongside Microsoft 365 and modern identity and access management platforms.
• Serve as the gatekeeper for licenses, access, and permissions across company applications and tools, applying least‑privilege principles.
• Own onboarding and offboarding access provisioning and revocation, coordinating cross‑functionally so new hires receive the hardware and application access they need on day one.
• Manage the full hardware lifecycle: sourcing, price negotiation, issuance, inventory, and serial number registry.
• Maintain office network infrastructure and access control (switching, access points, and firewalls).
• Automate workflows via Power Shell, Bash, and REST API integrations.
• Maintain runbooks, procedures, and configurations, and support SOC 2 and ISO 27001 evidence collection.
• Coordinate cross‑functionally with Security, HR, and the broader IT team, and meet or exceed established performance requirements.

• 3 to 5 years in IT support, systems administration, or systems coordination.
• Strong proficiency administering Google Workspace and Google Cloud, including identity, access, org policy, and security configuration.
• Hands‑on experience deploying and managing macOS and Windows devices through modern MDM tooling, plus working knowledge of Microsoft 365 and identity and access management platforms.
• Network administration experience (switching, access points, and firewalls).
• Hands‑on MDM compliance experience, enforcing device policies and remediating endpoints flagged by MDM and EDR tooling.
• Power Shell and Bash scripting, with a strong understanding of APIs and implementing integrations.
• Familiarity with SOC 2 and ISO 27001 frameworks and logical access controls.
• Heavy experience operating in a SaaS‑driven environment, administering and integrating a large portfolio of cloud applications.
• Strong documentation habits and a detail‑oriented work style.
• A self‑starter who is organized, reliable, and self‑directed, structuring their own work and executing with and through others.
• Clear communicator with high energy, drive, and professionalism.
• Houston, TX based; onsite required (hybrid Fridays optional).

• IAM automation (SCIM, API‑driven provisioning).
• Experience with common GTM and support tooling (e.g., Hub Spot, Jira).

• Enjoy the flexibility of remote work.
• Competitive base salaries that reflect your value.
• Generous Paid Time Off.
• Paid maternity, parental bonding, and medical leave for you or your loved ones.
• Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
• Free confidential counseling through our partnership with Better Help.

• 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Life and Accidental Death & Dismemberment (AD&D) Insurance.
• Wellness stipend up to $60/month toward fitness, mental health, or other activities.
• After one year of employment, a $300 home office setup bonus.
• Support for continuing education.

Tekmetric is an equal opportunity employer. We hire hard‑working individuals regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and to perform essential job functions. No personal financial or banking information is requested during the candidate search or application process.

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