Project Manager, Program ​/ Project Manager, Operations Manager

For more than 50 years, Bibliotheca has been a trusted partner to libraries around the world, helping them better serve their communities. We empower libraries through innovative technology that expands access, enhances user experiences, and supports lifelong learning. Our vision is a world where libraries are more accessible, dynamic, and connected, serving as inclusive hubs for discovery, equity, and inspiration. Through smart, intuitive solutions, Bibliotheca helps libraries operate more efficiently, meet the unique needs of their communities, and adapt to the evolving expectation of their patrons.

This is a full-time hybrid role for a Project Manager based in Lake Elmo, MN, with flexibility for some work-from-home arrangements. The Project Manager is responsible for the successful planning, execution, and delivery of customer projects across North America. This role oversees the full project lifecycle, ensuring projects are completed on time, within budget, and in alignment with customer expectations and business objectives.

Working closely with customers, internal teams, field engineers, contractors, and key stakeholders, the Project Manager serves as the primary point of coordination and communication throughout project delivery. This position requires strong leadership, organization, problem‑solving, and stakeholder management skills to drive successful outcomes and ensure a positive customer experience.

• Lead and manage multiple customer implementation and technology projects from initiation through completion.
• Develop and maintain project plans, timelines, budgets, and resource schedules to ensure successful project delivery.
• Serve as the primary point of contact for customers and stakeholders throughout the project lifecycle.
• Coordinate cross‑functional teams, including internal departments, field engineers, contractors, and vendors.
• Monitor project progress, proactively managing risks, issues, and changes to minimize impact on scope, schedule, and budget.
• Ensure projects are delivered on time, within budget, and to agreed‑upon quality standards while meeting customer expectations.
• Provide regular project status updates, forecasts, and reports to customers and leadership.
• Manage project financials, including budgeting, forecasting, and tracking project performance.
• Facilitate effective communication and collaboration among all project stakeholders.
• Drive continuous improvement by identifying opportunities to enhance project delivery processes, efficiency, and customer satisfaction.

• Strong organizational and time management skills with the ability to manage multiple projects simultaneously.
• Excellent verbal and written communication skills with the ability to engage stakeholders at all levels.
• Strong problem‑solving, decision‑making, and conflict resolution abilities.
• Ability to work independently while effectively collaborating within cross‑functional teams.
• Proficiency with Microsoft Office Suite.
• Ability to adapt to changing priorities and perform effectively in a fast‑paced environment.

• Bachelor's degree in business, Project Management, Information Technology, or related field.
• 3+ years of project management experience in technology, software implementation, or related industry.
• Experience managing customer‑facing projects and external stakeholders.
• Familiarity with project management methodologies.
• PMP Certification.
• Experience with library technology, SaaS solutions, hardware deployments, or enterprise technology implementation.