Senior​/Principal Information Enterprise System Technologist, Onsite

About Sandia

Sandia National Laboratories is the nation’s premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting‑edge work in a broad array of areas. Some of the main reasons we love our jobs:

• Challenging work with amazing impact that contributes to security, peace, and freedom worldwide
• Extraordinary co‑workers
• Some of the best tools, equipment, and research facilities in the world
• Career advancement and enrichment opportunities
• Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work four ten‑hour days each week) compressed workweeks, part‑time work, and telecommuting (a mix of onsite work and working from home)
• Generous vacation, strong medical and other benefits, competitive 401(k), learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance*

We are seeking an Information Enterprise Systems Technologist. On any given day, you may be called on to partner with other IT service providers and team members to ensure that appropriate IT solutions are delivered to meet business needs of the High Security Operations (HSO) users on upper‑level LANs. You will also be responsible for remote and local user technical assistance, including hardware set up, software installs and problem‑solving, installing and uninstalling software, working in and managing ticket queues, working on small and full scope projects, supporting fielded equipment, providing support with deployed systems, performing systems maintenance, coordinating Video Teleconferencing (VTC) meetings, connecting VTC meetings, and troubleshooting VTC equipment.

The successful candidate will research, assemble, and visualize various data sources used for conduct and identification of process improvement of the services provided by Information Technology Services Support staff.

On any given day, you may be called upon to:

• Develop, install, test, administer, and document commercial off‑the‑shelf software
• Support a wide range of computer hardware, including servers, file storage subsystems, peripherals, and VTC equipment
• Liaise with outside vendors and order circuit and equipment, as required
• Work with other groups at Sandia to ensure proper network and cybersecurity integration
• Understand technical specifications and dependency
• Create, maintain, and integrate report visualizations from various systems
• Determine integrated hardware and software architecture solutions that meet performance, scalability, reliability, and security needs
• Research, assemble, and evaluate information or data regarding End User Support Services
• Develop recommendations for the combined usage of data processing and telephone system hardware and software
• Recommend sound, practical solutions to sophisticated issues
• Connect with customers, vendors, and other technical support staff
• Translate business needs into technical solutions through reasoned application of information technology
• Oversee ULL conference room remodels from conception to fruition

Due to the nature of the work, the selected applicant must be able to work onsite.

$63,800 - $123,400. Salary range is estimated, and actual salary will be determined after consideration of the selected candidate’s experience and qualifications, and application of any approved geographic salary differential.

• Associates degree plus minimum of 3 years of experience in Computing End‑User Support Environment. In lieu of a degree, high school diploma and 5 or more years of IT or relevant experience required
• Experience with ticketing systems and remote support tools (e.g., Service Now, Ivanti Neurons)
• Experience with Cisco and Crestron control panels. Ability to diagnose and resolve hardware and software issues, including applications and operating systems
• Proven ability to define vision for conference room upgrades, develop project plans, coordinate with multiple vendors, and manage concurrent VTC projects to successful completion
• Active DOE Q‑level (or DoD Top Secret equivalent) and active SCI‑level…