Specialist, Incident Management and Operational Resiliency

Specialist, Incident Management and Operational Resiliency

The Specialist, Incident Management and Operational Resiliency plays a key role in leading enterprise incident response and strengthening operational resiliency across the organization. This role manages incidents from assessment through resolution, drives clear stakeholder communication, supports post‑incident reviews and remediation, and helps advance governance, testing, and continuous improvement.

• Monitor and assess potential incidents across the enterprise
• Coordinate incident triage and escalation based on severity thresholds
• Activate response teams and escalation pathways as needed
• Coordinate cross‑functional teams to drive resolution
• Provide ongoing updates on incident status, impact, and risk
• Manage incident calls and communication channels
• Ensure incidents are logged, tracked, and managed through resolution

• Provide clear, timely communication to stakeholders, leadership, and impacted business units
• Support regulatory, vendor, and client communications when needed

• Ensure adherence to incident management policies, standards and procedures
• Maintain accurate documentation of timelines, decisions and actions
• Support governance reporting, metrics and performance analysis
• Help improve incident management processes and controls

• Support post‑incident and after‑action reviews
• Track remediation efforts through completion and validate effectiveness

• Help enhance incident management methodologies, playbooks and templates
• Support testing, simulations and scenario planning
• Partner with resilience, risk and control teams to strengthen preparedness

• Bachelor’s degree or equivalent experience
• 10+ years of experience in incident management, business continuity, disaster recovery, risk or controls
• Strong understanding of incident management and operational processes across Northern Trust
• Ability to manage multiple incidents in a high‑pressure environment
• Strong communication, stakeholder management and problem‑solving skills
• Experience working across cross‑functional teams in a large, complex organization
• Familiarity with Service Now and incident reporting tools preferred

Northern Trust operates on a hybrid work model, with three days in the office each week as the standard. Due to the nature of the work and the follow‑the‑sun model used by this team, remote work may be approved for the selected candidate.

This role is part of a global team responsible for managing critical incidents on a 24x7 basis. Partners in this role are expected to lead incident response efforts outside standard business hours, including rotating holiday and weekend coverage.

$130, USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well‑being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at