Senior Training Operations Specialist

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI‑forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We seek innovators who actively use AI to amplify their impact and thrive in an environment where intelligent systems help stay ahead of evolving threats.

We are looking for a Senior Training Operations Specialist to join our team. This role is available as a hybrid opportunity 3 days a week in San Jose, CA or as a remote position, reporting to the Director of Training Operations in the Product Management department. You’ll be a key member of our customer, partner, and outreach initiatives and will be responsible for all support tickets and management of multiple LMSs.

Your work provides critical operations support for Technical Management, Business Development, Training, and Curriculum Development functions to drive global growth and certifications.

• Manage and administer learning management systems including user access, course creation, system configuration, and integrations (Skilljar and Cornerstone knowledge a plus).
• Provide technical support to customers and partners, including troubleshooting system‑related problems per team SLA.
• Analyze data and generate reports to track learner progress and course completion rates.
• Develop and maintain documentation and guides to support the operations team in utilizing the LMS effectively.
• Support the team with development operations processes and maintenance for new customers and partners.
• Provide event support both on‑site and remote for major customer events.

• You thrive in ambiguity. You’re comfortable building the path as you walk it and view uncertainty as an opportunity to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action, and you operate with integrity because you genuinely care about the outcome.
• You are a problem‑solver. You enjoy running towards challenges and are laser‑focused on finding solutions, knowing that solving hard problems delivers the biggest impact.
• You are a high‑trust collaborator. You are ambitious for the team, not just yourself, and you embrace a culture of ongoing feedback delivered with candor, clarity, and respect.
• You are a learner. You have a true growth mindset, actively seek feedback, and are passionate about your own development and the success of teammates.

• 5+ years of experience as an LMS Administrator with specific experience in Cornerstone LMS.
• United States citizenship is required.
• Excellent problem‑solving abilities and attention to detail, with a proactive approach to identifying and resolving issues, especially using Salesforce reporting and Google Sheets.
• Excellent written and verbal communication skills with the ability to collaborate with stakeholders at all levels.
• Self‑motivated mindset with the ability to learn quickly and adjust to change as new products and processes are introduced.

• Proficiency in administering and configuring a variety of systems including Skilljar and Litmos.
• Proven ability to challenge the status‑quo to bring new ideas and innovation to the team.
• Website coding experience.

Base Pay Range

$108,500—$155,000 USD.

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In‑office perks, and more.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where…