IT Systems Administrator

General Summary

The ideal candidate is a technically skilled, service-oriented professional with a strong focus on security. This role requires the ability to manage competing priorities across a broad range of technologies, adapt quickly to changing needs, and collaborate effectively with multiple departments. Success in this position depends on sound judgement, flexibility, and the ability to prioritize work based on business needs and operational impact.

Reporting to the Supervisor of Hardware and Infrastructure, the Systems Administrator will support GTI Energy’s Information Technology team by maintaining and enhancing a highly virtualized Microsoft environment. This role includes working with technologies such as Active Directory, Azure, cloud services, Microsoft 365, Microsoft Teams, Intune, Net App SAN and NAS storage, cybersecurity tools, and backup solutions.

The Systems Administrator will support day-to-day operations, contribute to IT process and project execution, assist with incident response and complex issue resolution, and play an active role in change management initiatives that strengthen and expand business systems.

GTI Energy embraces the power of innovation and collaboration to solve consequential energy challenges. By demonstrating continuous improvements in technology and solutions that lower the emissions and costs of energy, we will shape energy systems that decarbonize economies, protect our environment, and benefit the people they serve. We do this by putting people at the center of everything we do.

Being part of the GTI Energy team means being surrounded by people that are passionate and purpose driven, empowered to continuously learn, ask hard questions, and leverage their knowledge and experience to drive toward a greater purpose.

We offer generous benefits, competitive salaries, opportunities for professional growth and career advancement. We prioritize and maintain a respectful culture, and we ensure reasonable accommodation is made to enable individuals with disabilities to perform the essential functions of their role.

This position is based at GTI Energy’s headquarters in Des Plaines, Illinois. Employees follow a hybrid work schedule and are expected to work on-site Tuesday through Thursday. Remote work on some Mondays and Fridays may be permitted based on business needs and IT support rotation requirements.

• Proactively maintain and support GTI Energy’s server, storage, cloud, and infrastructure environments to ensure availability, performance, and reliability.
• Monitor system capacity, performance, and health, and address issues before they affect business operations.
• Administer and resolve support tickets related to hardware, software, cloud services, and infrastructure systems.
• Provide Level 2 and Level 3 help desk support, troubleshooting complex technical issues and outages as needed.
• Install, configure, maintain, and upgrade PCs, servers, virtual machines, network hardware, firewalls, backup systems, and other IT equipment.
• Manage business systems and technology tools, including implementing updates, new releases, and system improvements.
• Support security through access controls, policies, procedures, and adherence to IT and organizational standards.
• Participate in disaster recovery planning and failover activities for business applications and associated systems.
• Develop, maintain, and improve system documentation, technical procedures, process workflows, and end-user instructions.
• Recommend and implement improvements to IT systems, processes, and operational practices.
• Contribute to IT-led and cross-functional projects that support business objectives and technology initiatives.
• Demonstrate GTI Energy’s core values while delivering proactive, high-quality technical support and service.
• Perform other duties as assigned.

• Strong understanding of the interconnectivity among Azure Active Directory, on-premises Active Directory, security controls, Group Policy, Azure networking, on-premises networking, Microsoft 365, firewalls, and trust relationships.
• Working…