Sr. Business Analyst, P&C Insurance; Remote

Job Description

The Senior Business Analyst participates on a small team of 2‑5 business analysts contributing to the planning, design, development, and launching of efficient business, financial, and operational systems in support of core organizational functions and business processes. The role requires an advanced understanding of insurance workflows and systems, and involves gathering and analyzing data to support business cases, proposed projects, and system requirements.

• Participate in meetings with business stakeholders to identify business, financial, and operations goals/objectives and priorities, system requirements, and identify existing issues.
• Participate in roadmap planning activities, as required.
• Collaborate with business and IT stakeholders in the planning, design, development, and deployment of new applications, and enhancements to existing applications.
• Facilitate or lead design sessions to prototype new systems to enhance business processes, operations, and information process flow.
• Review the effectiveness and efficiency of the user experience for existing systems and develop strategies for improving or further leveraging these systems.
• Establish and manage scope and parameters of systems analysis to define predictable outcomes and action plans.
• Participate in research of third‑party software products to support purchase or build decisions.
• Conduct analysis to make recommendations or suggest alternatives that address existing and potential trouble areas in operating systems and processes across the organization.

• Collaborate with project team to establish and manage the project timeline, delivery milestones, and communication plan for reporting project status.
• Provide systems models, requirement specifications, diagrams, and charts to provide direction to development and quality assurance teams, as required.
• Track and manage issues based on the findings, complete with probable causes and viable solutions.
• Collaborate with Digital Service teams to ensure compatibility and interoperability of in‑house computing systems.
• Coordinate testing of application systems, including quality assurance, performance, and end‑user acceptance, reviews for modified and new systems, and other post‑implementation support.
• Provide documentation, training materials, orientation, and training to end users for all modified and new systems, as needed.

• Bachelor’s degree and a minimum of 5‑8+ years specialized experience working in an IT Business Analyst or similar capacity.
• P&C Insurance experience required.
• Extensive experience in overseeing the design, development, and implementation of software solutions, systems, or products in support of underwriting, financial or claims application systems.
• Experience with Non‑Admitted insurance lines strongly preferred.
• Demonstrated project management skills.
• Excellent understanding of the organization’s goals and objectives.
• Excellent analytical and creative problem‑solving skills.
• Excellent written and oral communication skills.
• Excellent listening and interpersonal skills.
• Logical and efficient with keen attention to detail.
• Ability to conduct research into systems issues and products as required.
• Ability to communicate ideas in both technical and user‑friendly language.
• Highly self‑motivated and directed.
• Ability to effectively prioritize and execute tasks in a high‑pressure environment.
• Strong customer service orientation.
• Extensive experience working in a team‑oriented, collaborative environment.

• Competitive compensation package
• Generous 401(k) employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision, focusing on health, mental, and financial wellbeing.
• Career development opportunities, including tuition reimbursement, industry‑related certifications, and professional training.
• A dynamic, ambitious, fun and exciting work environment.
• Social responsibility: matching donation program, volunteer opportunities, and employee‑driven corporate giving program.

We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F is a mindset. It’s about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive.

The annualized base pay for the advertised position ranges from a minimum of $87,000 to a maximum of $130,000. The compensation is determined by market pay, responsibilities, skills, and performance. Potential eligibility for discretionary equity or performance‑based variable pay.