IT Services Supervisor

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• Ensuring the efficient operation of the assigned subordinate Team Members
• Sustaining appropriate service level agreements for the IT services Team
• Maintaining documentation for policies and procedures related to all service and support efforts
• Under the guidance of the IT Leadership Team - Design and implement future support offerings and modalities
• Ensuring compliance of IT related policies and procedures throughout the IT Services Team
• Supporting monitoring, analysis and optimization of the firm’s service offerings
• Under the guidance of the IT Leadership Team - Appropriately prioritize both IT projects and day-to-day operations

• Contributing to strategic technology planning and direction of projects
• Understanding business needs, educate staff on technology and how to use it as a strategic asset
• Stay up to date with key service development/issues within the technology and accounting industry and implement new methods or technologies in order to maintain and improve efficiency

• Providing direction and support to the service team, helping to develop personal goals, and ensuring that they are met efficiently
• Coaching team members to help them grow, develop and encourage them to extend their professional capabilities
• Identifying and delegating areas of responsibility to the appropriate authority for team members to successfully accomplish their responsibilities
• Selecting and assigning staff, ensuring equal opportunity is afforded to projects based on work quality and ability to meet deadlines.
• Evaluating and verifying Team Member performance through the review of completed work assignments and work techniques.

• Bachelor’s degree in Information Technology or related field
• Minimum of 7-10 years on-hands service experience
• Proven successful execution/completion of technology projects
• Experience with Windows 10 management technologies
• Experience with Microsoft Office 365 technologies
• Experience or understanding of Microsoft Azure and Microsoft Intune
• Proficiency with operating systems, including Windows 10 and MAC operating systems
• Possess advanced knowledge and understanding of networking and personal computer hardware including mobile devices and Operating systems
• A+ and/or MOS certification and other industry recognized advanced certifications
• Advanced Knowledge on accounting applications, such as CCH Engagement, Thomson GoSystem Tax, XCM, Tax Caddy and Sure Prep
• Ability to lift 50 lbs

• Excellent interpersonal, written and oral communication skills
• Demonstrated managerial and mentoring abilities
• Naturally self-motivated and detailed oriented
• Resourceful and innovative problem-solving abilities
• Passion for technology service and interest in exploring new methodologies
• Willingness to travel to remote offices and industry events as needed
• Ability to be flexible with work schedule hours to ensure successful completion of projects

The compensation for this position ranges from $90,000-$115,000. In addition to the base compensation, Withum offers a competitive benefits package and bonus program (for eligible roles) based on individual and firm performance. Final offer amounts are based on multiple factors such as the specific role, hiring location, as well as the individual’s skills, experience and qualifications. For additional information on our benefits, visit our website at

Withum Smith+Brown, PC is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, (including pregnancy), genetic information, marital status, domestic partnership status, familial status, affectional or sexual orientation, gender identity, citizenship status, national origin, disability or handicap, veteran status, weight, height, or any other classification protected by federal, state, or local law.