Sr Principal Consultant - Consumer Services - NetSuite Advanced Customer Support; ACS - Managed Services

Position: Sr Principal Consultant - Consumer Services - NetSuite Advanced Customer Support (ACS) - Managed Services
** Job Description*
* If you're a senior level Net Suite consultant with experience helping Consumer Services organizations drive operational excellence, business transformation, and customer success, and you're excited about the opportunity to help customers harness the power of AI to transform how they operate, Net Suite ACS is the place for you! Oracle Net Suite's Advanced Customer Support (ACS) team is seeking a seasoned consultant with expertise supporting Consumer Services organizations, including Commercial Services & Equipment Support providers, Automotive & Vehicle Services companies, Real Estate & Property Management organizations, Health, Wellness & Personal Care businesses, membership and subscription based businesses, and other consumer centric service organizations.

Experience with in Financial Services environments is also highly valued due to the strong alignment around customer operations, financial management, compliance, reporting, and process optimization.

This direct hire position can be home office based in most major US and Canadian cities and requires minimal travel, as appropriate.

Oracle Net Suite's Advanced Customer Support (ACS) team goes beyond traditional support by serving as a strategic partner in our customers' long term success. Through a combination of industry expertise, business process consulting, technical guidance, and AI powered innovation, we help customers continuously evolve their Net Suite environment, unlock new efficiencies, accelerate growth, and maximize the value of their investment. Our consultants work alongside customer leadership teams to identify opportunities, solve complex business challenges, and turn strategic objectives into measurable business outcomes.

As part of the ACS team, this role will help Consumer Services customers optimize Net Suite across finance, customer management, service operations, workforce management, recurring revenue, reporting, integrations, and emerging AI enabled business process improvements.

** Responsibilities Include*
* Participate in the identification and documentation of customer Net Suite value gaps using ACS methodology.

Work with customers to prioritize and remediate high impact business process gaps.

Advise Consumer Services customers on leading practices across customer lifecycle management, Inventory and warehouse management, service delivery and field service operations, workforce management, recurring revenue models, customer retention, billing, financial operations, equipment and service contract management, property and tenant management processes, and customer experience optimization initiatives.

Define detailed functional requirements for Net Suite configurations, automations, integrations, reporting solutions, and data improvements.

Partner with Technical Services teams to design, validate, and unit test automations and integrations.

Help customers adopt AI assisted process improvements, including customer service insights, operational performance monitoring, reporting summaries, recurring revenue optimization, workforce productivity improvements, and business process automation.

Use AI tools internally to improve consulting efficiency, including discovery synthesis, requirements drafting, meeting summaries, issue analysis, research, and executive ready documentation.

Guide customers on responsible AI adoption, including use case selection, data quality, validation controls, security considerations, and change management.

Perform quality reviews of deliverables developed by other team members.

Continue to increase Net Suite product knowledge and pursue relevant certifications.

Collaborate with ACS teams including TAMs, Technical Services, Support, Suite Projects, Analytics, Planning and Budgeting, and other specialized teams.

Follow essential internal business processes aligned toward customer success.

** Required Experience*
* 6+ years of relevant ERP, consulting, operations, finance, customer service, or industry domain experience.

Strong Net Suite ERP experience, although experience with competing ERP platforms may be considered.

Experience supporting Consumer Services organizations, including…