VodafoneThree - Professions Business Analyst

Location:

Any Vodafone Three Office Location + Location Independent Worker

Salary:
Excellent basic salary plus bonus and Vodafone benefits

Working hours:

Full time 37.5 hours per week - Monday to Friday

Location Independent Worker

As a Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.

Who We Are

We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with Vodafone Three, that future's being built - today.

We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.

Why Vodafone Three

Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone.

We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started.

Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.

What you'll do

As part of the Professions function, the Customer Delivery Profession Business Analyst, will work in close partnership with the Senior Professions Manager to enable consistency, capability and performance across the delivery community. This role is responsible for turning data into insight, insight into action, and action into improved delivery outcomes. You will support the design and embedding of delivery standards, playbooks and workforce frameworks, ensuring our teams operate with clarity, consistency and effectiveness.

Acting as a connector across delivery teams and leadership, you will provide visibility of performance, capability, and resourcing, identifying opportunities to optimise how we deliver er duties include

Delivery Insight & Performance Analytics:

* Develop & maintain delivery performance dashboards (e.g. quality, predictability, utilisation, skill coverage, attrition)

* Track adoption and impact of delivery patters, standards and playbooks

Standards, Patterns & Playbook Development:

* Support the design and continuous improvement of delivery playbooks, frameworks, and standards

* Document best practice, repeatable approaches, and lessons learned from across delivery teams

* Ensure playbooks are practical, usable and embedded in day-to-day delivery

Skills & Capability Mapping:

* Build and maintain a skills taxonomy/skills tree across all delivery roles

* Support skills assessment, capability reviews and gap analysis

Governance, Assurance & Continuous Improvement:

* Support delivery assurance activities (e.g. audits, health checks, performance reviews)

Culture, Connection & Community Building:

* Promote a connected,…