IT Support & Help Desk

IT Support & Help Desk

Employment Status: Full Time, Operative Level

Location: Stego Home Office in San Clemente, CA (flexibility to work remotely at the discretion of employee’s manager). Will report to the office at least 3x per week (mandatory on Tuesdays). Must be located within 1 hour from the office.

Hours & Time Zone: Monday – Friday, 8:00am – 5:00pm Pacific Time

Pay Range: $70,000 - $90,000 annually ($33.65 - $43.27 hourly), plus discretionary incentive bonus, Life Insurance, Company contribution to health insurance premiums, and Lifestyle Spending Account.

Eligible employees may participate in a variety of benefit programs, including health, vision, dental, health reimbursement and flexible spending accounts, 401(k) with a company match offering, sick leave, parental leave, and vacation. Stego also offers early-out Fridays at 3pm.

The purpose of the IT Support & Help Desk role is to be the first point of contact for all technical inquiries and ensure smooth operations across our IT infrastructure.

• Goal Achievement: Collaborate with the Director of Information Systems to achieve individual and subdivision goals and objectives through effective processes, critical thinking, problem solving, and strategy implementation.
• Technical Support: Serve as the first point of contact for all IT support requests.
• Office 365 Support: Manage and troubleshoot O365 applications, including Outlook, SharePoint, Teams, and Exchange.
• Power Shell & Automation: Utilize Power Shell and similar tools to perform advanced Office 365 admin tasks and optimize workflows using Power Automate and Auto Hotkey.
• User & Device Management: Handle onboarding/offboarding of employees, reset MFA, and configure new hardware.
• Remote Assistance: Provide remote support using platforms like Atera/Splashtop to resolve software and hardware issues.
• Hardware & Network Troubleshooting: Assist users with setting up devices and perform hardware repairs, and administer network access points and firewalls, particularly within the Unifi ecosystem.
• Collaborate with External Providers: Work with third‑party vendors to manage external system configurations and licensing.
• Company Culture and Core Values: Build strong working relationships and collaborate with other Information Systems team members and all Stego employees.

• Strong oral and written communication skills.
• Excellent problem‑solving skills with a proactive, solution‑driven mindset.
• Reliable and trustworthy.
• Ability to thrive in a team environment (strong interpersonal skills).

• Bachelor’s degree in related field or equivalent experience (required).
• 4+ years of Information Systems experience (minimum, required).
• Proficiency in troubleshooting core O365 apps.
• Familiarity with Windows, iOS & Android environments.
• Basic network administration knowledge, especially in Unifi environments.
• Experience with remote support tools.
• Experience with Microsoft Azure Environments.
• A+, Net+, Sec+, AZ900, SC900, MS900 certifications a plus.

Work is performed in an office environment, on site, San Clemente.

• Physical ability to perform work daily in an office environment, on‑site, San Clemente, CA.
• Ability to communicate on a daily basis by phone or video conference.
• Ability to operate standard office equipment and keyboards and remain in a stationary position to work on a computer for prolonged periods.
• Physical ability to travel to attend team and company meetings and events.

• Ability to travel to and attend team meetings, industry meetings, conferences, and events, including nights and overnight stays (approximately 10% of the time).

Stego Industries, LLC is an equal opportunity employer and selects employees on the basis of ability, experience, training, and character. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, gender expression, marital status, age, national origin, genetic information, ancestry, physical or mental disability, medical condition, military or veteran status, or any other consideration made unlawful by applicable law.

Stego Industries, LLC will consider qualified applicants with a criminal history pursuant to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. If you require reasonable accommodation to participate in the job application or interview process, contact Stego HR. No employment visa sponsorship is available as of the date hereof.