Epic Willow Analyst - Remote

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring.

Connecting. Growing together.

The Optum Enterprise Epic Services team is building an innovative, comprehensive Epic services capability using the collective expertise of our clinical, consulting, delivery, technology and operations teams. Our Center of Excellence, located in Nashville, TN, is bringing together some of the greatest minds in the industry to further our mission of making the health system work better for everyone. For you, that means working on high performance teams to leverage the power of technology and services delivery to improve care.

Solid candidates for this role will be able to demonstrate self-motivation, individual leadership and team collaboration. Most importantly, our OEES team will foster a culture of diversity and inclusion and drive innovation for our company and our clients.

You'll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

* Provide Epic product function, design, build, and testing expertise and experience for assigned Epic module related to Willow

* Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements

* Lead small to medium complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases

* Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs

* Provide technical and/or clinical consultation including application configuration. Review, analyze, and evaluate system needs to develop recommendations for customers

* Develop, support and maintain all required system design and build documents and other system documentation

* Perform daily monitoring of applications in production use

* Actively participate in all phases of the testing lifecycle and perform unit, system and integrated testing tasks and activities for Epic Care Inpatient workflow

* Provide support of application incidents reported through the help desk, including 24/7 on call coverage as required

* Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented

* Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software

* Work with trainers to develop and maintain application specific training curriculum and materials

* Translate business requirements into functional specifications and manages changes to specifications prioritize, coordinate, and implement updates and requested changes to the system; review and test each new release; troubleshoot problems and questions from end users

* Adhere to organization standards for system configuration and change control

* Develop solid relationships with end user communities, customers and business partners

* Facilitate communication with stakeholders from initial requirements to final implementation

* Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* Active / current Epic certification in Willow inpatient

* 3+ years of healthcare experience

* 3+ years of Epic build experience

Preferred Qualifications:

* Licensed pharmacist or pharmacy technician

* Active /…